Acer Swift X (SFX14-41G-R1S6 "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

Wormyyyxd
Wormyyyxd Member Posts: 6 New User
edited October 2021 in Swift and Spin Series
Hey everyone, so yeah, my Swift X (SFX14-41G-R1S6) won't boot, and instead is stuck in a BSOD loop with the error code "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED". I can't think about what might have caused this, I didn't make any system changes, I didn't install any new software, I didn't update Windows or drivers, or anything else. I can't do anything to try and fix it, because even when I do a safe boot with networking, I can't connect to any internet. So I'm not sure what to try. I have actually gotten this problem once before on this same laptop, and so I reset it and it fixed it until now. I've had the laptop for no more than 45 days, so I can't return it to Amazon where I bought it from. Please help.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder
    @Wormyyyxd if you can go into safe mode, then try to uninstall display drivers, network drivers, audio drivers. Also tick the check box Delete the driver software for this device.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Midiamp
    Midiamp Member Posts: 12

    Tinkerer

    If you didn't do anything, then there's a corruption on the data block that caused the thread exception. Simple term for storage failure.

    Your best bet is nearest Acer service center. There is another way to check using USB bootable Linux to do a check, but I don't know the steps. Again, best course of action is to go to service center.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    edited October 2021
    If none of that helps, take a picture of the BSOD, so we can see the rest of the error details. If you can get into the BIOS, can you wander around there without any issues?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.