Aspire A515-46 Laptop not turning on, but it is?

Ineedhelpwith
Ineedhelpwith Member Posts: 4 New User
edited October 2021 in Aspire Laptops
The lightbulb glows so it is charged, but when i open it and turn it on the screen remains black. Not sire if this is important or not but the keys also will turn on

Thread was edited to add model name to the title


Best Answer

  • Ineedhelpwith
    Ineedhelpwith Member Posts: 4 New User
    Answer ✓
    Easwar said:
    Hi @Ineedhelpwith,

    May I know the full model name of your unit.

    Im not big on lap tops al correct me if these arent the models but 

    Aspire A515-46
    Or is it
    N18Q13

Answers

  • Ineedhelpwith
    Ineedhelpwith Member Posts: 4 New User
    Probably should mention i have tried the paler clip in the hole, on the bottom, Didn't work
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Ineedhelpwith,

    May I know the full model name of your unit.

  • Ineedhelpwith
    Ineedhelpwith Member Posts: 4 New User
    Answer ✓
    Easwar said:
    Hi @Ineedhelpwith,

    May I know the full model name of your unit.

    Im not big on lap tops al correct me if these arent the models but 

    Aspire A515-46
    Or is it
    N18Q13
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Ineedhelpwith,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Ineedhelpwith
    Ineedhelpwith Member Posts: 4 New User
    Easwar said:
    Hi @Ineedhelpwith,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    Doesn't seem to be working, step 2 isn't working. Sorry for the late responding
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Ineedhelpwith,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Ineedhelpwith

    I have an A515-46-R14K, not experiencing your kind of problem. Seemed like hardware problem.

    Return your laptop if possible. If not, contact Acer for warranty repair.