Low Power Charger connected message on new Acer Spin 713 CP713 -3W

Hi all

I have a brand new (3 week old) Acer spin 713 chromebook, and i have noticed an odd proeblem.

If i have the chromebook turned off and then plug in the charger and start the chromebook up, for about half a second i get the error message "low power Charger connected" message pop up and then it goes.

I am using the charger that comes with the chromebook and it charges fine when plugged in, its just the error message that concerns me.

If i unplug the charger and plug it back in again while its on i dont get the message, its only when i do it from turned off with the charger plugged in.

Is this something to be concerned about?

Thanks

Accepted answers

All comments

Easwar

Hi @Chris_35,

Plz post the charger pic with spec.

Chris_35

Hi it's the standard 45w charger that comes with the Chromebook

Easwar

Hi @Chris_35,

Check for updates yourself

Turn on your Chromebook.
Connect your Chromebook to Wi-Fi.
At the bottom right, select the time.
Select Settings .
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.

Chris_35

Thanks for the reply, but this has nothing to do with the chromebook not being up to date, it is up to date

Commodore_1995#

What is the exact model? Example SP712-58-58VH.

Chris_35

CP713 -3W thanks

Commodore_1995#

The same problem occurs when updating chrome os?

Chris_35

Yes its still there, like i say it only happens when i have it plugged in and tuen the chromebook on, for half a second i get the message but then goes and behaves and charges like it should

Easwar

Hi @Chris_35,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/GB/content/service-contact

OR book the unit for repair service,

http://customercare.acer-euro.com/customerselfservice/CaseBooking.aspx?CID=UK&LID=ENG&OP=1

Peter_K

I don't know the time taken but a USB C fast charger connects at 5v and then the final charging voltage is negotiated with the device so your 1/2 second may well be correct. My Google phone displays "fast charging" some seconds after connection but I've never bothered to check if it does this 100% of the time when the USB C charger is connected.
My supplied CP713-3W charger is a Delta Electronics ADP-45HG and has output voltages of 5V,9V,12V,15V,20V.

billsey

Yes, I'd expect it's just the negotiation time the Chromebook and charger have when first booting. I wouldn't worry about it unless it happens after you've been running a while. Most of the Chromebooks want 19V or 20V charging and as Peter says it's takes a bit before the charger ramps up to that voltage.

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