USC type c not working - ConceptD 3 CN315-72G-7613

TairTien
TairTien Member Posts: 1 New User
Hello, I have ConceptD 3 CN315-72G-7613 and in the specs it says that the USB type -c port is supposed to have DisplayPort over USB-C.
The port doesnt working for me, I tried to connect my cintiq wacom and it doesnt display anything. when I connect it with HDMI it does work.
Is there anything I can do to fix it ?

​//Edited the content to add model name.   ​

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ TairTien


    Reinstall or update USB device 
    Disable USB selective suspend 
    Turn on notification for USB problems 
    Make sure the charger is working 
    Install window updates 

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon
    Connect your laptop to your living room tv via USB-C DisplayPort.

    If the TV works, then it's your Wacom Cintiq issue.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @TairTien,

    Did you try with different cable.