PredatorSYNC is stuck in updating - Predator PO5-625s

I bought my Predator PO5-625s a couple of weeks ago, however, PredatorSYNC stopped working over a week ago.
I get a window telling me not to turn off my system, but it never finishes, so I've had to disobey on multiple occasions. The window can't be closed or moved, nor is there any other indication of it being open, than task manager saying so. My computer is now also stuck on this dull shade of purple, which kind of bums me out, since I was looking forward to syncing it with my keyboard.

So far I've tried uninstalling and reinstalling the software, with no success.

//Edited the content to add model name.

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billsey

Does the window show up when rebooting with PredatorSYNC uninstalled? If so it's not really getting uninstalled... If you can get booted with it not there, do all the Windows Updates queued up, reboot again and then reinstall it.

Niles

billsey said:

Does the window show up when rebooting with PredatorSYNC uninstalled? If so it's not really getting uninstalled... If you can get booted with it not there, do all the Windows Updates queued up, reboot again and then reinstall it.

Alright, tried that a while ago, waited some 20min to be sure, but still same issue.

Niles

I tried running the app as admin, and a white window opened up. When trying to close the window, the following message showed:

Image: https://i.gyazo.com/b5770418e749e9a8cb7bb5af18142eaf.png

billsey

Can you take a picture of the problem window itself?

Niles

Oh it seems to have been deleted when the post was edited, but here ya go!

billsey

OK, in Task Manager under the Details tab, is PredatorRGB.exe running? Does it show any sub-tasks?

Niles

Only this.

Image: https://i.gyazo.com/f38a08b04f54705f1dd6d5f663e05d4f.png

billsey

Try killing the task from there, then look in Services to see if there's anything in that that might be affecting it.

Niles

I looked at the list in Services for quite a while, but don't know enough about computers to know what would affect it, nor did I find anything that directly mentioned PredatorSYNC.

However, I tried troubleshooting the program, and my computer said the application was made for win 8, and I've got win 11 since it was included with my computer purchase.

billsey

Yeah, I don't they were even offering RGB versions of Predator back in the Windows 8 days... I'm starting to draw a blank on this one, have you tried contacting Acer Support yet?

Niles

I've tried to contact them by email, but when put in my info, the site says that there already is an account with that email (duh?), and when I try to log in, I get the following error message:

Image: https://i.gyazo.com/f75b7f2cfdb2148974f21cddf3972b6e.png

Niles

can't.billsey said:

Yeah, I don't they were even offering RGB versions of Predator back in the Windows 8 days... I'm starting to draw a blank on this one, have you tried contacting Acer Support yet?

And if I send an email without logging in, there's no button to send the question with.

Furthermore, if I answer yes where they ask if you're having problems with an item you already own, they ask for serial number, but when I paste it in, nothing happens when I press validate.

Really horrible customer experience, just stuck in a limbo.

I really appreciate you trying to help though, it's been a light in the darkness , to have someone try to help me when people who are getting paid for it

Muhammad_ORION

try this
right click on the shortcut->Properties->Compatibility->Run this program in Compatibility mode for: WINDOWS 8 and check 'Run this program as Administrator'.
this should work

billsey

Is there a chance you are trying to contact support from the wrong country site? Make sure you are on the right one for your computer. For instance if you try to put a serial number for a UK machine on the USA site it will fail.

Niles

Muhammad_ORION said:

try this
right click on the shortcut->Properties->Compatibility->Run this program in Compatibility mode for: WINDOWS 8 and check 'Run this program as Administrator'.
this should work

Tried this, didn't work :c

Niles

billsey said:

Is there a chance you are trying to contact support from the wrong country site? Make sure you are on the right one for your computer. For instance if you try to put a serial number for a UK machine on the USA site it will fail.

Still got the same issue, for some reason I get the weird error code. The whole site is a bit confusing.

Niles

Also, if I try to change the country to my own, nothing happens, just refreshes it.

billsey

Which country are you in? You should be able to select a locale from here: https://www.acer.com/worldwide/

Niles

billsey said:

Which country are you in? You should be able to select a locale from here: https://www.acer.com/worldwide/

Finland, but I keep getting redirected to Nordics.

Niles

And to be clear, when I still continued on nordics, I insert my SN, and press validate, and nothing happens. As if the button was broken.

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