Acer nitro 5 gets stuck at acer loading screen

Vhinzey
Vhinzey Member Posts: 6

Tinkerer

Device name DESKTOP-PCST3VR
Processor AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx     2.30 GHz
Installed RAM 8.00 GB (3.44 GB usable)
Device ID 4DED5ACE-8322-4774-8B57-C2C15BDCEFD3
Product ID 00327-30812-36354-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
GPU GTX 1650
here are my specs 

When i turned on my laptop it stopped at the acer loading screen i waited for like 1 hour and it was still stuck, I turned off my laptop a couple of times until such time that my windows wont get past auto repair. I managed to fix my OS through media creation tool and its fine know, but my problem is that whenever i get to acer loading screen it gets stuck 100 percent of  the time. I figured a way around it by pressing f2 before it got to the loading screen then exiting that then it will load but is there a way to fix the loading screen without pressing the f2 button. Thanks

Best Answer

  • Vhinzey
    Vhinzey Member Posts: 6

    Tinkerer

    Answer ✓
    Hello i just wanted to give an update on my situation. All i did was reseat my ram and switched them and it finally worked i tried almost all fixes i found on the internet but reseating the ram was all it took. I hope it helps in the future

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Vhinzey,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Vhinzey
    Vhinzey Member Posts: 6

    Tinkerer

    Easwar said:
    Hi @Vhinzey,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

    Hello thank you for the suggestion but i already tried that. I managed to fix my OS with a media creation tool from windows but the problem still persists and gets stuck on loading screen from time to time
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Vhinzey,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/PH/content/service-contact

  • Vhinzey
    Vhinzey Member Posts: 6

    Tinkerer

    Answer ✓
    Hello i just wanted to give an update on my situation. All i did was reseat my ram and switched them and it finally worked i tried almost all fixes i found on the internet but reseating the ram was all it took. I hope it helps in the future
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Vhinzey,

    Good to know thanks for your information. It will be useful for many people. 
  • Thiis_me
    Thiis_me Member Posts: 1 New User
    Vhinzey said:
    Hello i just wanted to give an update on my situation. All i did was reseat my ram and switched them and it finally worked i tried almost all fixes i found on the internet but reseating the ram was all it took. I hope it helps in the future
    What do you mean by reset your ram ?