screen stuck/freeze when charger plugin Aspire 5 A515-51

faysal71

my Acer aspire 5 

Aspire A515-51, when I use the device plugin its works fine, but when I don't use / inactivity just keep on the laptop plugged in, after some time its screen goes to stuck/freeze. key bord/keypad didn't work, the screen did not come up. but without a charger plugin, if I use In battery n keep some time/ not use. it's ok then not got on freeze, keypad, key bord all works fine. how can I solve this problem?

JackE

(1) Open Control Panel. Search 'power plan'

(2) Click 'edit power plan' in left pane

(3) In box that pops up change all setting on battery and plugged in to NEVER,

Easwar

Hi @faysal71,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically". 

Check this T/S and post the result. ​

faysal71

It says the best driver on your computer is already installed.

JackE

The Windows power plan timer app is still buggy in many laptops especially after updates. They're inconsistent and it's simpler to set them everything to never. Then use the power button app to simply and quickly press the button to turn off the screen in sleep mode whenever you don't want the screen on. Pressing any key or moving the mouse will instantly wake the laptop and screen. Much simpler and less trouble like you're experiencing.

Easwar

Hi @faysal71,

It looks like hardware issue. Contact acer tech support,

https://www.shopacer.co.in/Bangladesh.aspx

https://www.acer.com.bd/contact-support/

JackE

The Windows power plan timer app is still buggy in many laptops especially after updates. They're inconsistent and it's simpler to set them everything to never. Then use the power button app to simply and quickly press the button to turn off the screen in sleep mode whenever you don't want the screen on. Pressing any key or moving the mouse will instantly wake the laptop and screen. Much simpler and less trouble like you're experiencing.