Black Screen On Boot After Shutdown For A Long Time Acer Predator Helios 300 PH315-54-760S

jeremy46081

I recently purchased an Acer Predator Helios 300 PH315-54-760S from amazon but ever since the first time i turned it on there has been a problem. When i shut down the laptop at night and wake up the next day and turn it on the display remains black but the keyboard light is on. Then when i reset the laptop it starts working normally. But this occurs only when the laptop has been shutdown for more than a few hours. If i turn it off and after 45 minutes turn it back on, it boots normally. I have tried many methods but none of them have worked so far. What should i do?

William_mk2

jeremy46081

I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn't bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it's internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

 

Try windows x 

go to device manager 
expand Battery
right click on all the items below battery - uninstall 
Restart the computer 

 

It should work fine.. 

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

 

Easwar

Hi @jeremy46081,

What are all the methods did you tried to fix it ? Did you check William_mk2 suggested ?

jeremy46081

i have disabled fast startup and fast boot, updated bios, reseated ram modules, reset pc and keep my files, unplug battery, updated graphics drivers etc.
i just now have tried what @William_mk2 but i will only know if it works by tomorrow as it has to be shut down for a long time.

Easwar

jeremy46081,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

sphinx1996

Was anyone able to solve the issue??

Tanuj2000

@jeremy46081 did u solve your problem?

Tanuj2000

@jeremy46081 i m also having same issue, i have tried everything but noting works. pls tell me if u have solved your problem