Nitro AN515-54 Acer Care Center & Nitro Sense "not launching"

Hi Acer Community,

I humbly seek your advise. I've tried to install Acer Care Center through the Acer Website using my SNID.

Note: My Acer Nitro AN515-54 was reformatted due to an error before and I only took the OS from the Windows ISO File from main website(https://www.microsoft.com/en-us/software-download/windows10).

Steps Taken:
1. Went to https://www.acer.com/ac/en/PH/content/support-product/7964?b=1&pn=NH.Q59SP.00A (Image1 for reference).
2. Downloaded all three Acer Applications.
3. Rebooted computer at Every point of Install or Uninstall.
4. Tried to Configured Task Scheduler to Run app with Highest privileges(Image2 for reference).
5. (For Nitro Sense App) - Also Researched about this 2nd extra step of unpacking the file(ba4fabaecaf34ebebd9228c1690a2a96.APPXBUNDLE) from the folder: NitroSenseV3.1
6. Downloaded Care center from Microsoft Store.

Application Version Tried:
1. Acer Care Center_Acer_4.00.3024_W10x64
2. Nitro Sense_Acer_3.01.3016_20200918_W10x64

Result: Not Launching for Acer Care Center & Nitro Sense, But Quick access is launching just fine.

Image1:

Image2:

I am just dumb founded on what to do here. I hope someone can help me.

PS: My Windows product details and OS.

//Edited the content to add model name.

Accepted answers

All comments

William_mk2

ChrisG429

Try windows + r on keyboard - on the run window
type appwiz.cpl
remove the acer care center and nitro sense

Restart the computer.

Go to support.acer.com
chose your country
type snid or chose your model
go to drivers - Applications Install the acer care center and nitro sense

ChrisG429

Hi @William_mk2,

This is exactly what I've been doing over and over again.. it's still not working though..

William_mk2

ChrisG429

If it is still not working..

Try windows + r - On the run window
Type msconfig
go to services - check hide all microsoft service - disable and enable all. Go to the General tab
chose normal startup if it is in selective startup – click on apply - ok
restart the computer
It should work now

If it is still not working create a new user and check..

Try windows + r - On the run window
Type control

It will go to control panel

Click on User accounts

Again click on User accounts

Manage another account – Add a new user in PC settings - Click on add someone else to this PC or Click on “Make changes to my account in PC settings”

Go to Family & other users

Go to Other users

Click on add someone else to this PC

Click on “I don’t have this person’s sign in information

Click on Add a user without a Microsoft account

Type the user name and password

Click on the user – change account type

Change the Standard user to Administrator

Click on ok

Sign out and Sign in as new user

You can even create a Microsoft account instead of local account.

Sign out and Sign in and it should work fine

plshelpme69420

William_mk2 said:

ChrisG429

If it is still not working..

Try windows + r - On the run window
Type msconfig
go to services - check hide all microsoft service - disable and enable all. Go to the General tab
chose normal startup if it is in selective startup – click on apply - ok
restart the computer
It should work now

If it is still not working create a new user and check..

Try windows + r - On the run window
Type control

It will go to control panel
Click on User accounts
Again click on User accounts
Manage another account – Add a new user in PC settings - Click on add someone else to this PC or Click on “Make changes to my account in PC settings”
Go to Family & other users
Go to Other users
Click on add someone else to this PC
Click on “I don’t have this person’s sign in information
Click on Add a user without a Microsoft account
Type the user name and password
Click on the user – change account type
Change the Standard user to Administrator
Click on ok
Sign out and Sign in as new user
You can even create a Microsoft account instead of local account.

Sign out and Sign in and it should work fine

Hi, using a different account worked for me. But, when I use my main account then nitrosense and care center wouldn't work. How can I make them work with my main account?

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