Predator PH315-54 Using Keyboard Causes Computer to go to sleep

LClarke
LClarke Member Posts: 3 New User
I just bought this laptop and after doing some setup, randomly when using the keyboard, the screen shuts down and the computer goes to sleep. If I press a key it takes me to the login screen. It is slightly better when I am plugged in but still occurs. Anyone know how to fix this?

Answers

  • This issue occurs when pressing which keys?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    LClarke,

    In the sleep settings set it as never and check

    How to change Sleep settings on Windows 10
  • LClarke
    LClarke Member Posts: 3 New User
    I've contacted support and they are saying it is a hardware issue so I'll be sending in the laptop. It is random as to when it does it. I can usually use the laptop for about 20 minutes with full keyboard use and then after that anytime I use the keyboard the screen shuts off and the laptop essentially shuts down. 
  • I still think it might be some wrong configuration. Does this issue also occur in the bios? What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LClarke
    LClarke Member Posts: 3 New User
    This also happened in safe mode. And I did end up getting a blue screen at one point when it happened a bunch of times in a row. It said video memory management error or something like that. Sorry I don't have the computer currently. Support had me go through a bunch of different configurations and settings and it still happened.