Hi I have a friends Acer which she is trying to recover her family pictures from. It is about 6 years old I think. The label on the back has the following information however much of it is now unreadable. I can make out the following; FCC HLX A508 IC 5734F BDGT and some other bits. I have taken the cover off and there is a QR code which give a number starting with 6MLBKNB followed by a further 13 numbers ending in F00 - I have read that the serial number is 22 digits is this the serial number?
The ACER logo appears on start up and then just sits at that point, it is not possible to go any further. I have tried holding down the Start and Up Volume to access the 'reboot' options and when I select one nothing happens, I dont want to do factory reset as she will lose the pictures. There is also another number A7-GPS&WIFI-D HRJ-M2679A which I assume is soemthing to do with wifi connection and location (GPS).
Could really do with some help, even if only how to access memory card to save photo