My Acer monitor won’t turn on

KimberlyannKitsuragi

Today my monitor didn’t turn on. I tried resetting the battery and the extension cord it’s plugged into and nothing. I’ve also checked the cables to make sure they’re plugged in and not dislodged, everything’s fine in that regard, other than that I’m at a loss. My computer itself is on, it’s just the screen that won’t turn on. I can’t get serial numbers or anything to identify it. Sorry

William_mk2

KimberlyannKitsuragi

It might be a cable issue..   Remove all the cables from monitor.   Press and hold the power button of monitor for 1 min.    Connect all the cables back.  Try to turn on the monitor.   Connect the monitor to computer and check.

 

Please remove the cable between monitor and computer.     Try to connect it back and check.    If possible try to use an alternative cable and check. 

 

If the problem persists try to use an alternative power cable and display cable and check.    Try to bypass the surge protector and connect the monitor directly to power outlet.    Try to connect monitor on a different power outlet or surge protector and check. 

 

On the monitor - use the control buttons.   There will be an option to reset monitor settings to default.    Try to reset the monitor and check.  

To isolate the issue, try to use the same monitor to a different computer and check  or  Try to use an alternative monitor on this computer and check..  

Easwar

Hi @KimberlyannKitsuragi,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

billsey

If after doing as William suggests you still get nothing, get us the model number. It should be on a sticker... Does yours have a normal AC cord plugged in for power or an external 'brick' power supply?