Factory reset

anonymou5_g
anonymou5_g Member Posts: 10 New User
Hi, I’m trying to factory reset an old acer aspire laptop but it keeps coming up with this

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    edited October 2021
    Try the ALT+F10 cold boot method shown below. But if the original factory-installed Windows version was upgraded to a newer Windows version, the hidden factory reset partition may no longer be accessible or usable.

    (1) First backup any personal files on a USB stick.
    (2) Then shut Windows down normally. Turn it back on and immediately start tapping the F2 key to enter the BIOS menu
    (3) Make sure the F12 and D2D options are enabled in the BIOS Main tab.
    (4) Then set and save a supervisor password in the BIOS Security tab.
    (5) Press F10 to save BIOS settings and exit. Windows should still boot again.
    (6) Shut down Windows again. Turn it back on and immediately start tapping the F2 key to enter the BIOS menu again but with the password.
    (7) Turn off secure boot in the BIOS Security tab.
    (8) Press F10 to save BIOS settings and exit. Windows should still boot the same.
    (9) Shut down Windows again. Turn it back on and immediately press and hold the ALT key while tapping the F10 key.
    (10) The ACER OEM factory reset menu should appear. Follow directions for the full erase everything reset.


    Jack E/NJ

  • anonymou5_g
    anonymou5_g Member Posts: 10 New User
    Hello mate, I got stuck on 7. There’s no secure boot option 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Then simply exit the BIOS. Go on to steps 9 & 10.

    Jack E/NJ

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    anonymou5_g
    Could you please tell me modern name of device 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Then simply exit the BIOS. Go on to steps 9 & 10.

    Jack E/NJ

  • anonymou5_g
    anonymou5_g Member Posts: 10 New User
    edited October 2021
    anonymou5_g
    Could you please tell me modern name of device 


    ​//Edited the content to hide serial number/SN.ID.

    Regards,
    Acer-George​    ​
  • anonymou5_g

    On the Bios main menu if you see the option D2D Recovery  - you need to enable it to start the recovery process.     If it is disabled, please press enter and change it to enabled.    f10  - save the changes and then start the recovery process.    It should work fine.. 

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  • anonymou5_g
    anonymou5_g Member Posts: 10 New User
    anonymou5_g

    On the Bios main menu if you see the option D2D Recovery  - you need to enable it to start the recovery process.     If it is disabled, please press enter and change it to enabled.    f10  - save the changes and then start the recovery process.    It should work fine.. 
    William_mk2. it is enabled
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    >>>Hello mate, I got stuck on 7. There’s no secure boot option >>>

    Then simply exit the BIOS. Go on to steps 9 & 10.

    Jack E/NJ

  • anonymou5_g
    anonymou5_g Member Posts: 10 New User
    JackE said:
    Then simply exit the BIOS. Go on to steps 9 & 10.
    Step 9 did not work