No power on my laptop - Acer Aspire 3 A315-32-C5HQ

Danel
Danel Member Posts: 10

Tinkerer

edited October 2021 in Aspire Laptops
Hi I have Acer Aspire 3 A315-32-C5HQ laptop, when the power adaptor is plugged in it shows the orange light but it does not turn on,  I have tried resetting power, also tried turning it on whith just the power adaptor only but I always get the same outcome

When I press the power button the charging light goes off and on back again but nothing happens 

I also tried charging it for over four hours but the charging light still remains orange 

Please help

​//Edited the content to add model name.   ​

Answers

  • @Danel

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


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  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Danel

    Have you run a battery report ?

    Powercfg / batteryrepot

    under the power shell.
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Danel

    Typo:
    Should be:

    Powercfg /batteryreport
  • Danel
    Danel Member Posts: 10

    Tinkerer

    @William_mk2 I have drained the battery but still is not turning on I have also change the charger and power outlet still getting the same outcome, the other thing is when I charge it for over 5 hours the orange light when you plug the charger start flashing and when you press the power button the orange light turns off and on again as if there is no enough power on the adaptor or on the battery
  • Danel
    Danel Member Posts: 10

    Tinkerer

    @ttttt I am still unable to turn the computer on 
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • Danel
    Danel Member Posts: 10

    Tinkerer

    @Easwar thanks for your view but is there any other way to check if is a hardware problem before booking it
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Danel,

    Danel said:
    @Easwar thanks for your view but is there any other way to check if is a hardware problem before booking it
    No, because the unit is not even turning ON. 
  • Danel
    Danel Member Posts: 10

    Tinkerer

    @Easwar many thang I will have it check thank you very much
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Danel,

    Update us once the issue fixed. 
  • Danel
    Danel Member Posts: 10

    Tinkerer

    Hi I managed to take the laptop for checkup the problem was with the motherboard, thanks everyone for your input @Easwar certainly it was the hardware thank very much
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Danel,

    Is the unit issue fixed.
  • Danel
    Danel Member Posts: 10

    Tinkerer

    @Easwar Yes is fixed