S, X, and Z keys won't work on my Acer Aspire 5-575g

mjhf1981
mjhf1981 Member Posts: 1 New User
I discovered that the s, x, and z keys of my Aspire 5 do not work today. Here are the solutions I've tried:

1) Full restart
2) Removed battery
3) Pinhole batter reset 
4) Removed key covers and used compressed air.
5) Uninstalled keyboards in Device Manager.
6) Updated Windows (I'm on Windows 10).
7) Tried to update drivers (says I'm up to date).

Is there any way I can confirm that this is a hardware or software issue? 

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2021
    @mjhf1981


    Please try to use an external usb keyboard and check .. 


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Now try to use the keyboard and check.. 


    If it is still not working.. 


    You  can always  do a refresh and reset.   These are the steps to do the refresh and reset ..    If you are able to load the windows and if you are able to see the desktop and regular icons then follow these steps..


    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 


    It will show you keep my files and remove everything


    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 


    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset  - It will be in progress


    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost 

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @mjhf1981

    Do you mean when you presses s, x and z keys, nothing showed up? I'll suggest take a closer look at the keyboard at that area if any gum or debris stuck there preventing a key to be pressed down (with the keyboard out of the laptop, of course).

    If problem persist, time to replace keyboard.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @mjhf1981,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/CA/content/service-contact

    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/