webcam not working & camera driver missing for Predator Helios 300 PH317-52

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Answers

  • ilyasg96
    ilyasg96 Member Posts: 1 New User
  • ankkol2011
    ankkol2011 Member Posts: 28 Enthusiast WiFi Icon

    Guys having the same exact issue as @GiantOctopus

    Any update???

    laptop :- Helios 300 PH315-72sr

  • ankkol2011
    ankkol2011 Member Posts: 28 Enthusiast WiFi Icon
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  • ogmorales
    ogmorales Member Posts: 1 New User
    edited October 2023

    A bit of my background. I'm a cybersecurity analyst, 10 years of experience in on-prem, cloud, network…


    I'm having the same issue on a Predator laptop. Today October 18th 2023, I contacted support and according to the Live Assistant, there are no Webcam Drivers, the ones they use are the ones found in Windows, so, if Windows is not detecting your webcam is a hardware issue and you have to send your unit. They will give you a label to sent your machine, and it will take about 2 weeks before you receive your unit back home.

    I've asked if I can be provided the drivers of a working unit zipped so I could test and then share with the forum, but this as I mentioned simply isn't an option.

    One could try to reset windows, or even wipe format, but is it worth the time? I'm just going to use my smartphone as a webcam and send the unit for repair and general check 1 month before expiring warranty.

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