Acer spin 3 Won’t turn on

wvndrland

Hello! ive had this problem on multiple occasions but this is the actual time i can’t get it to turn on. whenever i press the power button i see a little boot up but not the acer logo. the buttons light up and the fan starts but it doesn’t light up or anything. ive pressed the little pinhole and used the toggle keys! what should i do?

StevenGen

wvndrland said:

Hello! ive had this problem on multiple occasions but this is the actual time i can’t get it to turn on. whenever i press the power button i see a little boot up but not the acer logo. the buttons light up and the fan starts but it doesn’t light up or anything. ive pressed the little pinhole and used the toggle keys! what should i do?

If your Spin 3 (btw, its would be better if you told us the exsact model Spin 3?) has the problem that you have pointed out of when you "press the power button I see a little boot up but not the Acer Logo. the buttons light up and the fan starts but it doesn’t light up or anything" then do the following in this order and see if this fixes your problem: 

1. Start by, draining stored power by removing the power cable and battery and then press the "Battery reset pinhole" which simulates removing and reinstalling the battery. Insert a paperclip into the hole and press for 4 seconds.
2. Then and after step 1, hold the power button for 10 seconds then, connect the power and reboot the computer and see if the laptop boots and the LCD works? If not then...
3. Connect an external monitor to the computer and switch between the internal display and the external display by pressing Fn+F5.
4. If the POST or video appears on the external display only, then its probably an LCD Failure and you need to replace the LCD screen or the LCD connection cable that passes between the top cover and bottom case of the laptop could be broken and/or the plug connecting the LCD to the motherboard is not connecting, hence stopping the LCD from displaying an image.
5. Also try to disconnect the power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs.
6. Then start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered.

William_mk2

@wvndrland

I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

wvndrland

William_mk2 said:

@wvndrland

I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

i did these steps and its still not working should i get it checked out?

billsey

Without knowing which Spin 3 model you have, we'll only be able to give the generic suggestions above. It should be a SP3xx-xxx-xxxx model...

Erick-Acer_Retired

wvndrland
Could you please tell me full modern name of device 

Gary2022

I found the pin hole at the bottom of my Spin 3. It works and it now able to boot as normal. 

emilykatehobson

my acer spin 3 that i only bought before christmas wont charge, i connect the charger to it but it still wont charge but it’s not the charger that’s faulty because it works sometimes it’s just the computer won’t let it charge?

kalpsash

StevenGen said:

wvndrland said:

Hello! ive had this problem on multiple occasions but this is the actual time i can’t get it to turn on. whenever i press the power button i see a little boot up but not the acer logo. the buttons light up and the fan starts but it doesn’t light up or anything. ive pressed the little pinhole and used the toggle keys! what should i do?

If your Spin 3 (btw, its would be better if you told us the exsact model Spin 3?) has the problem that you have pointed out of when you "press the power button I see a little boot up but not the Acer Logo. the buttons light up and the fan starts but it doesn’t light up or anything" then do the following in this order and see if this fixes your problem: 

1. Start by, draining stored power by removing the power cable and battery and then press the "Battery reset pinhole" which simulates removing and reinstalling the battery. Insert a paperclip into the hole and press for 4 seconds.
2. Then and after step 1, hold the power button for 10 seconds then, connect the power and reboot the computer and see if the laptop boots and the LCD works? If not then...
3. Connect an external monitor to the computer and switch between the internal display and the external display by pressing Fn+F5.
4. If the POST or video appears on the external display only, then its probably an LCD Failure and you need to replace the LCD screen or the LCD connection cable that passes between the top cover and bottom case of the laptop could be broken and/or the plug connecting the LCD to the motherboard is not connecting, hence stopping the LCD from displaying an image.
5. Also try to disconnect the power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs.
6. Then start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered.

Thank you !!! That worked !