PH315-53-781R freezing issue

I am experiencing seemingly random freezing/deadlocking of my Predator Helios 300. Running Windows 10; I have seen this since I got it, but it used to occur once or twice a month now I am seeing the problem at least once a day.

I haven't been able to reliably duplicate it and it seems to occur at random. I have had it completely lock up while monitoring the resources/temp and the CPU/GPU will be in the mid 50-60s. It occurs when gaming or browsing the web, or even just after returning from it sitting idle. I wanted to rule out failing RAM so I ram a memtest86, but I had it freeze twice during that requiring a hard reboot. So I am seeing it freeze even out of the primary OS, Win10. One memtest finally complete 4 passes with no errors, so I am not sure it is RAM.

After a freeze and hard reboot, there is no dump, event logs, or record of the deadlock. I have not received and BSODs or GSODs; system just stops responding and the keyboard colors keep pulsing away mockingly.

Any thoughts, tips, or tricks? I'm really running out of ideas on this. Thanks!

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Jack22

@JoelN
Try the steps in the below link and than check the unit
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Easwar

Hi @JoelN,

How many memory space left in the HDD ?

JoelN

@Easwar I had about 50% of the space left on my primary drive(SSD) and 25% on my second SSD.

I waited a bit to report back but I think this is solved. I did the clean boot @Jack22 recommended, but I only ran it that way for a day turning back on services one at a time, wasn't patient enough to see if it was a particular service. I also wasn't confident it was a software issue since I saw it occur when I was in a pre-Windows state as well.

Ultimately I popped the back off and swapped my two SSDs in their slots. I noticed that my primary (C:) drive was in Disk 1 and my second in Disk 0. I also swapped the RAM modules and cleaned all the contacts. Have over 2 weeks of steady up time now no hangs, freezes, or resets. Seems rock solid. I'm not sure how to re-title this with a [SOLVED] tag...

TLDR: Swapped both ram modules and SDD positions. System stable now problems have not returned.

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