Acer Aspire E5-772G-78T2 Battery Issue

Hockey24
Hockey24 Member Posts: 5 New User
Hi, 

Can someone help, please? 

I have an Acer Aspire E5-772G-78T2 laptop. The battery only lasts a maximum of 5 to 20min max when on battery it will also Die when left in the bag when turned off. I have so far

  • Replaced battery twice - No difference
  • Full Drivers updated
  • Bios update
  • All settings in windows checked
  • Windows updates run
Please Help.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hockey24,

    Seems you already done all the troubleshooting steps but no go it looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/GB/content/service-contact


    OR book the unit for repair service,


    http://customercare.acer-euro.com/customerselfservice/CaseBooking.aspx?CID=UK&LID=ENG&OP=1

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    (1) With the laptop plugged in, open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable'. Scroll down and uncheck the box for fast startup.

    (2) Then open Device Manager. Click batteries folder. Right click and uninstall ALL drivers you find in this folder. Exit Device Manager without re-installing anything.

    (3) Shut down Windows normally. Don't try to turn the laptop on again till battery charge LED turns from steady orange to steady blue.

    (4) After battery charge LED turns steady blue, turn laptop on and immediately start tapping the F2 key to enter BIOS menu. Press F9 to load BIOS default. Then press F10 to save default setting and exit.

    (5) Windows should start normally, automatically redetect the charging hardware and automatically reinstall fresh copies of their drivers.

    (6) Then go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.



    Jack E/NJ

  • Hockey24
    Hockey24 Member Posts: 5 New User

    Battery report

    COMPUTER NAME

    GS-LAPTOP

    SYSTEM PRODUCT NAME

    Acer Aspire E5-772G

    BIOS

    V1.15 04/12/2017

    OS BUILD

    19041.1.amd64fre.vb_release.191206-1406

    PLATFORM ROLE

    Mobile

    CONNECTED STANDBY

    Not supported

    REPORT TIME

    2021-09-2811:34:17

    Installed batteries

    Information about each currently installed battery

    BATTERY 1

    NAME

    AL15A32

    MANUFACTURER

    SANYO

    SERIAL NUMBER

    755

    CHEMISTRY

    LION

    DESIGN CAPACITY

    32,560 mWh

    FULL CHARGE CAPACITY

    6,749 mWh

    CYCLE COUNT

    -

    Recent usage

    Power states over the last 3 days

    START TIME

    STATE

    SOURCE

    CAPACITY REMAINING

    2021-09-2518:23:42

    Active

    AC

    3 %

    385 mWh

    21:28:20

    Suspended

    59 %

    8,318 mWh

    2021-09-2611:35:43

    Active

    AC

    3 %

    355 mWh

    12:00:48

    Suspended

    37 %

    5,150 mWh

    13:19:31

    Active

    AC

    53 %

    7,489 mWh

    13:20:24

    Suspended

    53 %

    7,489 mWh

    2021-09-2810:49:43

    Active

    AC

    4 %

    533 mWh

    11:10:43

    Battery changed

    AC

    -

    -

    11:10:43

    Suspended

    -

    -

    11:17:32

    Battery changed

    AC

    100 %

    6,749 mWh

    11:17:32

    Active

    AC

    100 %

    6,749 mWh

    11:23:00

    Suspended

    100 %

    6,749 mWh

    11:27:43

    Active

    AC

    100 %

    6,749 mWh

    11:34:14

    Report generated

    AC

    100 %

    6,749 mWh

     

  • Hockey24
    Hockey24 Member Posts: 5 New User
    I hope this helps JackE
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hockey24,

    It looks like hardware problem plz contact acer support.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    If no longer under warranty, you need to replace the original battery which has lost nearly 80% of its full design capacity. Google search the part no. al15a32 for  vendors who ship to your location. About $25usd for a new replacement.



    Jack E/NJ

  • Hockey24
    Hockey24 Member Posts: 5 New User
    mental i know
  • Hockey24
    Hockey24 Member Posts: 5 New User
    Easwar said:
    Hockey24,

    It looks like hardware problem plz contact acer support.
    its $299 fix"! new laptop i think
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>mental i know >>>

    Does this mean that you don't want to buy a new battery for $25?

    Jack E/NJ