I am not remembering password ?

Aniket
Aniket Member Posts: 49 Troubleshooter
Hello Everyone, During working my laptop suddenly shutdown and then blue screen is open with Critical die notification. But after some time its restart from them it is asking me for password. I don't know what is password. Please anyone know how can i solve this.

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    Aniket

    I am really sorry for the inconvenience. 

    Try to type the password using onscreen keyboard and check.   You will see an ease of access icon on the lower right corner of the login screen.   click on it - chose onscreen keyboard and then type the password using onscreen keyboard.  

    Try to type the password using a external usb keyboard and check.. 


    Try to type the password slowly and check.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

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Answers

  • @Aniket

    There are two ways you can login one by using a local account and the other way is by using a microsoft account with a email address.


    If you are using a local account then please try to use the password with the caps lock on and off.   Try to use on screen keyboard and type the password.  If the password you are using is having a name and number ( alpha numeric ) then  you can enable or disable the number lock by using fn + f11 or fn + f12 and then you can type the regular password.   If you are having an external keyboard try to type the password using the external keyboard and check.   If it is still not working try to use the onscreen keyboard.  On the lower right corner of screen, please click on the ease of access access icon and then chose on screen keyboard option to use the onscreen keyboard. 


    You can also try to login by using a pin or password. 
       

    If you are not able to login using pin - click on sign in options below the password box - chose password or pin option and then try to sign in with the appropriate option. 


    If you have forgotten the password of  microsoft account then you can go to website 
    https://account.live.com/password/reset  on a different device or computer and then you can reset the password.    It will send you a code to your phone or email to reset the password.    After resetting the password you can try to login with a new password.


    If you haven't used any password  and If it is still not working then you have to do a factory reset. 


    These are steps to do the reset .. 


    Try to type a wrong password on a login screen.    It will show you the power button on the lower left or right corner of screen.   Click on power button on the lower right or left corner of screen.   It will show you sleep, shutdown or restart.     Try to hold the shift key on the lower left corner of keyboard and then click on restart.   Keep holding the shift key till you see -  Use a device , continue , troubleshoot


    It will show you - use device, continue , troubleshoot
    click on troubleshoot - reset this pc - remove everything - local reinstall - just remove my files - reset
    Reset will be in progress


    Step 2 


    If it is still not working you have to follow these steps. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you - use device, continue , troubleshoot.  If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to repair mode.  It will show you - use device, continue , troubleshoot.   click on troubleshoot - reset this pc - remove everything - local reinstall - just remove my files - reset   Reset will be in progress

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer.    You can setup a new password and you can login and use the computer. 

     

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    It is showing only one account and it is outlook account. I have entered the outlook password but it is not accepting and it is correct password for my outlook account. Their is no power option on screen. 
  • Aniket

    Look at the sign in screen.  On the lower right corner of the screen, there will be a internet icon.    Click on it and check whether you are connected to the wifi.     If it is not connected - click on not connect -  It will show you the list of wifi.   Chose the right wifi and type the wifi password.    

    After connecting to the wifi then you type your regular password and check.. 

    If it still not working you have to reset the password of your outlook account on a different computer or device and then try to use the new password on the computer and check.   You will be able to login.  

    go to website https://account.live.com/password/reset on a different device and then try to reset the password. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    Thank you for your help but their is no wifi sign on screen. 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited September 2021
    @Aniket

    What is the exact error message you get when you type the password .      Do you see a name or email address on the sign in screen. 
    Are you using a local account or  Is it a microsoft account ?     Check the caps lock before you type the password.     Try to hold fn  on the keyboard  and press f11 once.

    Try fn + f11 or fn + f12 and then try to type the password and check.    Before typing the password please make sure that the caps lock is turned off.  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    Yes thier is my name and microsoft account mail.
  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    I tried with fb +11 and 12 not working
  • @Aniket

    You need to hold the fn key on the lower left corner of keyboard and then press f11 once.     It  is used to disable and enable the numberlock and then you can try the password.   

    If fn + f11 is not working then please try fn + f12 and then type the password.     What is the exact error message you are getting when you type the password.  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    The password is incorrect . Try again . This is error i got
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited September 2021
    @Aniket

    Now you will see a power button on the lower left or upper right corner of screen.   When you click on it , it will show you sleep shutdown and restart.    Hold the shift key on the lower left corner of keyboard and then press restart.   It will show you the repair mode with chose an option, continue, troubleshoot.  Click on troubleshoot - click on advanced option - click on startup option - click on restart -   it will show you the bunch of advanced options - press 5 on keyboard to go to safe mode with networking.    It will show you the login screen.   Try to login with the regular password and check...

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    It is aslo not working either it goes to login screen or critical process died screen
  • Aniket


    If it is still not working you have to follow these steps.  Turn off the computer.  There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you - use device, continue , troubleshoot.  If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to repair mode.  It will show you - use device, continue , troubleshoot.   click on troubleshoot - reset this pc - remove everything - local reinstall - just remove my files - reset   Reset will be in progress

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer.    You can setup a new password and you can login and use the computer. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    It is also not working.
  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    If i do factory reset then all data in c drive will be lost.
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    Aniket

    I am really sorry for the inconvenience. 

    Try to type the password using onscreen keyboard and check.   You will see an ease of access icon on the lower right corner of the login screen.   click on it - chose onscreen keyboard and then type the password using onscreen keyboard.  

    Try to type the password using a external usb keyboard and check.. 


    Try to type the password slowly and check.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    Ok , Thank you so much for your help
  • @Aniket

    You are always Welcome!

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    Hi sorry for bothering you.....I got troubleshooting window . How can i repair window without losing C drive data.
  • @Aniket

    You are always welcome to bother us.   We are always here to help you.  

    Please click on troubleshoot - click on reset this pc 


    It will show you keep my files and remove everything


    chose keep my files  ( only applications will be lost )
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Aniket
    Aniket Member Posts: 49 Troubleshooter
    this are options right now i have