Brand new Acer Nitro 5 AN515-45 battery light not turning on and not charging

Nax
Nax Member Posts: 2 New User
edited September 2021 in Nitro Gaming
I've just bought and unboxed a brand new Nitro. I've fulling plugged the charger into the laptop, turned it on at the plug but no charging light turns on and the laptop doesn't turn on. Also when I turned it on at the plug the charger made a small pop

Can anyone help 

Thread was edited to add model name to the title


Answers

  • Nax
    Nax Member Posts: 2 New User
    Nax said:
    I've just bought and unboxed a brand new Nitro. I've fulling plugged the charger into the laptop, turned it on at the plug but no charging light turns on and the laptop doesn't turn on. Also when I turned it on at the plug the charger made a small pop

    Can anyone help 
    Its a Nitro 5 AN515-45
  • cliffsolar
    cliffsolar Member Posts: 2 New User
    I also just got the same laptop and i have the same issue, i havent been able to figure out how to fix it
  • cliffsolar
    cliffsolar Member Posts: 2 New User
    Nax said:
    I've just bought and unboxed a brand new Nitro. I've fulling plugged the charger into the laptop, turned it on at the plug but no charging light turns on and the laptop doesn't turn on. Also when I turned it on at the plug the charger made a small pop

    Can anyone help 
    So what I had to do was continue pushing the charger in till i heard a second louder click. It takes a lot more force and i dont kniw why it says to only listen out for one click when its two. So just try to push the chrger further into the laptop.
  • Katmax
    Katmax Member Posts: 1 New User
    Thank you cliffsolar... I got my new Nitro yesterday and had the same problem... the "User Manual" being completely useless I had no idea you had to push the connector in so firmly... All working now  =)
  • Risika
    Risika Member Posts: 1 New User
    Nax said:
    I've just bought and unboxed a brand new Nitro. I've fulling plugged the charger into the laptop, turned it on at the plug but no charging light turns on and the laptop doesn't turn on. Also when I turned it on at the plug the charger made a small pop

    Can anyone help 
    So what I had to do was continue pushing the charger in till i heard a second louder click. It takes a lot more force and i dont kniw why it says to only listen out for one click when its two. So just try to push the chrger further into the laptop.
    Just to comment that this tip saved me too  =) Was starting to be desperate with my brand new acer. You really have to push further than you think. Thanks again. 
  • Smok3
    Smok3 Member Posts: 2 New User
    Guys, if you just bought this Nitro 5, has never
    succeeded turn the charge on. Then try this. Step 1:
    Plug in 1 end of the cable to the back of the laptop,
    make sure to place that end HORIZONTALLY (see
    the picture in the Manual guide). Step 2: PRESS
    HARD ON THAT CABLE END (where they told u to
    place HORIZONTAL) SEVERAL TIME UNTIL IT HAS
    CLICK SOUND. Step 3: Press Power button on your
    kevboard laptop.
    I had 2 crazy weeks sending my laptop back to Acer
    then they sent back said they found no problem,
    then they give me a MORE CONFUSING instruction
    on how to turn the charge on. Not helpful at all! Then
    I found this solution on a You Tube video of a quy
    from India. So thankful to him!
  • AppleBPi
    AppleBPi Member Posts: 1 New User
    Thank you for the solutions cause I was freaking out today trying to get this powered on. Haha.
  • Aiko57
    Aiko57 Member Posts: 1 New User

    Exact same issue here currently. Same solution😆🤦

    Was trying so hard to not break it that I didn't realize the connector wasn't actually pushed in all the way