RAM 8 vs 4 GB - Acer Aspire 5

Karina6464
Karina6464 Member Posts: 1 New User
edited September 2021 in Aspire Laptops
Why does my new Acer Aspire 5, that is supposed to have 8 GB of RAM as also marked on the box, only have a 4 GB RAM single channel chip installed?
And where do I file a complaint about that. 
Both the system analysis Programs NZXT-cam and CPUID CPU-Z come up with the same information: 4 GB, DDR 4 installed.  

​//Edited the content to add model name.   ​

Answers

  • William_mk2
    William_mk2 Ally Posts: 4,044
    @Karina6464

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★