RAM 8 vs 4 GB - Acer Aspire 5

Karina6464
Karina6464 Member Posts: 1 New User
edited September 2021 in Aspire Laptops
Why does my new Acer Aspire 5, that is supposed to have 8 GB of RAM as also marked on the box, only have a 4 GB RAM single channel chip installed?
And where do I file a complaint about that. 
Both the system analysis Programs NZXT-cam and CPUID CPU-Z come up with the same information: 4 GB, DDR 4 installed.  

​//Edited the content to add model name.   ​

Answers

  • @Karina6464

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

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