NITRO 5 Current Sound Under the Keyboard

aswd
aswd Member Posts: 3 New User
edited September 2021 in Nitro Gaming
Does anyone know the feedback email address of Acer Singapore?

I found when I use the laptop for only about 5 mins, there is noise heard like current sound under the keyboard. It is very clear when I learning in the library or my study. I brought it back to the store and the sailers just refuse to change another one for me. They said it is a common problem. I also heard the model one they display in the store, can hear the noise as well. But when I tried to hear if other laptops have the same noise, I just cannot hear. So is that means the whole module of NITRO 5 has the problem????  After that I went to the service center, the staff told me it is a normal phenomenon as well, I cannot compare it with other modules of laptops. And they refused to open the laptop to do a check. But why, is it a normal phenomenon for a new laptop has noise under the keyboard when using it for a short time??? I used my old laptop for over 3 years and never heard such noise.

I'm really speechless.....

The owners of INTRO 5, maybe you would like to listen to your laptops and find out if they are talking.....

Won't purchase Acer products anymore...

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Is it a high pitched sound?

    If so it could be coil whine which is sadly a part ofodern electronics! Its caused by the components used and there isn't really anything that can be done about it, it's harmless for the components but agree it can be pretty annoying 
  • aswd
    aswd Member Posts: 3 New User
    Leostat said:
    Is it a high pitched sound?

    If so it could be coil whine which is sadly a part ofodern electronics! Its caused by the components used and there isn't really anything that can be done about it, it's harmless for the components but agree it can be pretty annoying 
    Thanks but I firmly believe this notebook has something wrong with it. It crashed twice during my exam each time lasted about three minutes......feeling exhausted....
  • what is the exact model? example an515-55-58vh. Can you record a video of the noise and post it on youtube?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aswd
    aswd Member Posts: 3 New User
    Easwar said:
    Thanks but sorry there can not work, that service centre just refused to check the laptop.
  • what is the exact model? example an515-55-58vh. Can you record a video of the noise and post it on youtube?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @aswd,

    Did you try to reset the system.