Headphone noise issue predator helios 300

Momagdy99
Momagdy99 Member Posts: 12

Tinkerer

I have predator helios 300 2020 and when i plug any wired 3.5 mm headphone i hear thin sounds that increases when i’m on battery..how can i manage it please?

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited September 2021
    @Momagdy99


    Remove the headset from laptop.   Are you getting the sound properly on your external speakers from your laptop. 


    Try to use the headset on a different device and check how it is working..


    If it is still not working it might be a driver related issue. 


    Try windows x 
    Go to device manager - Go to sound video and game controllers.  Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. 
    Restart the computer.  It should work fine.. 



    If it is still not working 
    Uninstall the sound driver from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver 


    Please connect the headset , play the sound and check..


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