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Charger isn’t working Aspire 5

TricTric Member Posts: 3 New User
I have to push hard on the charging cord into the port to get it to connect so that I can charge my laptop. Should I replace the charging cord or is it a port issue?

Thread was edited to add model name to the title


Best Answer

  • EaswarEaswar Ally Posts: 3,865
    Accepted Answer
    Hi @Tric,

    Plz check the charger to some other laptop and check it is working or not. If the charger is not charger the other unit then issue is with the charger otherwise issue with the port. 

FAQ & Answers

  • William_mk2William_mk2 Ally Posts: 1,049
    @Tric

    It might be charger issue or port issue.    Try using an alternative charger and check.   If you are facing the same issue by using an alternative charger then it is a port issue. 

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

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  • EaswarEaswar Ally Posts: 3,865
    Hi @Tric,

    May I know the full model name of your unit.

  • TricTric Member Posts: 3 New User
    It’s an Aspire 5
  • EaswarEaswar Ally Posts: 3,865
    Accepted Answer
    Hi @Tric,

    Plz check the charger to some other laptop and check it is working or not. If the charger is not charger the other unit then issue is with the charger otherwise issue with the port. 
  • TricTric Member Posts: 3 New User
    Thank you William and Easwar. I tried a new charging cord and that didn’t solve the problem so I think it’s the port. I have to wedge something between the cord and the laptop to hold the cord in place to keep it connected.
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