Newly bought Acer Nitro AN515-44 randomly rebooting

Hi, everyone! First time posting here.

I recently bought a Nitro AN515-44, and ever since then - about a month ago - it keeps rebooting by itself every now and then, up to about twice a day, and there have been days where it didn't even happen. There's a short, sudden freeze, the screen goes black and it goes to the Acer logo. In some occasions, the BSOD is displayed. Besides installing all the stuff I use, the only other thing I've done has been upgrading to Windows 10 Pro and changing the system language to English, since it came with Home Single Language Brazilian Portuguese pre-installed. If you guys could help me, I'd really appreciate it.

//Edited the content to add model name.

Accepted answers

All comments

Commodore_1995#

When the problem occurs, note the exact time. Then go to the windows event viewer and look for errors that occurred at that time. Do you also inform the bios version?

FelipeCanever

Hi, egydiocoelho! Thanks for the reply!

I can see you're Brazilian - so am I! If we're allowed here, we could speak in Portuguese.

Here's my system information:

System Information report written at: 09/17/21 12:56:35
System Name: FELIPE-WINDOWS
[System Summary]

Item	Value	
OS Name	Microsoft Windows 10 Pro	
Version	10.0.19043 Build 19043	
Other OS Description 	Not Available	
OS Manufacturer	Microsoft Corporation	
System Name	FELIPE-WINDOWS	
System Manufacturer	Acer	
System Model	Nitro AN515-44	
System Type	x64-based PC	
System SKU	0000000000000000	
Processor	AMD Ryzen 7 4800H with Radeon Graphics, 2900 Mhz, 8 Core(s), 16 Logical Processor(s)	
BIOS Version/Date	Insyde Corp. V1.04, 04/02/2021	
SMBIOS Version	3.2	
Embedded Controller Version	1.02	
BIOS Mode	UEFI	
BaseBoard Manufacturer	RO	
BaseBoard Product	Stonic_RNS	
BaseBoard Version	V1.04	
Platform Role	Mobile	
Secure Boot State	On	
PCR7 Configuration	Elevation Required to View	
Windows Directory	C:\Windows	
System Directory	C:\Windows\system32	
Boot Device	\Device\HarddiskVolume1	
Locale	United States	
Hardware Abstraction Layer	Version = "10.0.19041.1151"	
User Name	FELIPE-WINDOWS\felip	
Time Zone	E. South America Standard Time	
Installed Physical Memory (RAM)	8,00 GB	
Total Physical Memory	7,37 GB	
Available Physical Memory	2,03 GB	
Total Virtual Memory	20,9 GB	
Available Virtual Memory	11,2 GB	
Page File Space	13,5 GB	
Page File	C:\pagefile.sys	
Kernel DMA Protection	Off	
Virtualization-based security	Not enabled	
Device Encryption Support	Elevation Required to View	
Hyper-V - VM Monitor Mode Extensions	Yes	
Hyper-V - Second Level Address Translation Extensions	Yes	
Hyper-V - Virtualization Enabled in Firmware	Yes	
Hyper-V - Data Execution Protection	Yes	

[Hardware Resources]



[Conflicts/Sharing]

Resource	Device	
I/O Port 0x00000000-0x0000000F	Direct memory access controller	
I/O Port 0x00000000-0x0000000F	PCI Express Root Complex	
		
Memory Address 0xC0000000-0xCFFFFFFF	NVIDIA GeForce GTX 1650 Ti	
Memory Address 0xC0000000-0xCFFFFFFF	PCI Express Root Port	
		
Memory Address 0xE0000-0xFFFFF	System board	
Memory Address 0xE0000-0xFFFFF	PCI Express Root Complex	
		
Memory Address 0xD1100000-0xD11FFFFF	PCI Express Root Port	
Memory Address 0xD1100000-0xD11FFFFF	Standard SATA AHCI Controller	
		
Memory Address 0xD1200000-0xD12FFFFF	AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)	
Memory Address 0xD1200000-0xD12FFFFF	PCI Express Root Port	
		
Memory Address 0xD0000000-0xD0FFFFFF	NVIDIA GeForce GTX 1650 Ti	
Memory Address 0xD0000000-0xD0FFFFFF	PCI Express Root Complex	
Memory Address 0xD0000000-0xD0FFFFFF	PCI Express Root Port	
		
Memory Address 0xD1800000-0xD1803FFF	Standard NVM Express Controller	
Memory Address 0xD1800000-0xD1803FFF	PCI Express Root Port	
		
Memory Address 0xE0000000-0xEFFFFFFF	AMD Radeon(TM) Graphics	
Memory Address 0xE0000000-0xEFFFFFFF	PCI Express Root Port

These are the events that occurred around last time it rebooted, in order:

Log Name:      System
Source:        EventLog
Date:          17/09/2021 11:22:23
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
The previous system shutdown at 11:01:48 on ‎17/‎09/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T14:22:23.5536693Z" />
    <EventRecordID>18577</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>11:01:48</Data>
    <Data>‎17/‎09/‎2021</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>145951</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E5070900050011000B0001003000F701E5070900050011000E0001003000F701080700003C000000010000000807000001000000840300000100000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        volmgr
Date:          17/09/2021 11:22:13
Event ID:      161
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Dump file creation failed due to error during dump creation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="volmgr" />
    <EventID Qualifiers="49156">161</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T14:22:13.8098730Z" />
    <EventRecordID>18585</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="264" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\HarddiskVolume3</Data>
    <Binary>000000000100000000000000A10004C042000200010000C000000000000000000000000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          17/09/2021 11:22:13
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      FELIPE-WINDOWS
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2021-09-17T14:22:13.9880541Z" />
    <EventRecordID>18589</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">10</Data>
    <Data Name="BugcheckParameter1">0x7ff981b7a071</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">13</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
</Event><b></b><br>

Log Name:      Security
Source:        Microsoft-Windows-Eventlog
Date:          17/09/2021 11:22:23
Event ID:      1101
Task Category: Event processing
Level:         Error
Keywords:      Audit Success
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Audit events have been dropped by the transport.  0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T14:22:23.6894714Z" />
    <EventRecordID>257235</EventRecordID>
    <Correlation />
    <Execution ProcessID="1920" ThreadID="2784" />
    <Channel>Security</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <UserData>
    <AuditEventsDropped xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Reason>0</Reason>
    </AuditEventsDropped>
  </UserData>
</Event>

Easwar

Hi @FelipeCanever,

# Try to get the BIOS page.

1. Turn OFF the unit.

2. Press and hold the F2 key and turn on the unit.
3. You will be in setup utility page.
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself.

Check this T/S and post the result.

FelipeCanever

Thanks for replying, @Easwar!

I did as you said, but I don't know what a "T/S" is. What result am I supposed to post?

By the way, it rebooted again just now (before I tried your suggestion). This time I was at my computer, so I could see that it was a BSOD. Here are the events around that time in case it's of any help:

Log Name:      System
Source:        EventLog
Date:          17/09/2021 18:43:55
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
The previous system shutdown at 18:37:45 on ‎17/‎09/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T21:43:55.2161115Z" />
    <EventRecordID>18752</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>18:37:45</Data>
    <Data>‎17/‎09/‎2021</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>26134</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E507090005001100120025002D003B02E507090005001100150025002D003B02080700003C000000010000000807000001000000840300000100000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        volmgr
Date:          17/09/2021 18:43:21
Event ID:      161
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Dump file creation failed due to error during dump creation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="volmgr" />
    <EventID Qualifiers="49156">161</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T21:43:21.0447577Z" />
    <EventRecordID>18770</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="264" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\HarddiskVolume3</Data>
    <Binary>000000000100000000000000A10004C042000200010000C000000000000000000000000000000000</Binary>
  </EventData>
</Event>

<b>Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          17/09/2021 18:43:21
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      FELIPE-WINDOWS
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2021-09-17T21:43:21.1921380Z" />
    <EventRecordID>18774</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">339</Data>
    <Data Name="BugcheckParameter1">0xffffbf87db70e080</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">1</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
</Event></b>

Log Name:      Security
Source:        Microsoft-Windows-Eventlog
Date:          17/09/2021 18:43:55
Event ID:      1101
Task Category: Event processing
Level:         Error
Keywords:      Audit Success
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Audit events have been dropped by the transport.  0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T21:43:55.3371693Z" />
    <EventRecordID>263379</EventRecordID>
    <Correlation />
    <Execution ProcessID="1992" ThreadID="2236" />
    <Channel>Security</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <UserData>
    <AuditEventsDropped xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Reason>0</Reason>
    </AuditEventsDropped>
  </UserData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          17/09/2021 18:43:23
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      FELIPE-WINDOWS
Description:
The driver \Driver\WudfRd failed to load for the device USB\VID_17EF&PID_7A2D&MI_00\7&362e15f8&0&0000.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T21:43:23.8905361Z" />
    <EventRecordID>18801</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="192" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">45</Data>
    <Data Name="DriverName">USB\VID_17EF&amp;PID_7A2D&amp;MI_00\7&amp;362e15f8&amp;0&amp;0000</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WudfRd</Data>
    <Data Name="Version">0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
Source:        Microsoft-Windows-Kernel-EventTracing
Date:          17/09/2021 18:43:55
Event ID:      2
Task Category: Session
Level:         Error
Keywords:      Session
User:          SYSTEM
Computer:      FELIPE-WINDOWS
Description:
Session "PerfDiag Logger" failed to start with the following error: 0xC0000035
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
    <EventID>2</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2021-09-17T21:43:55.1037813Z" />
    <EventRecordID>110</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="556" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="SessionName">PerfDiag Logger</Data>
    <Data Name="FileName">
    </Data>
    <Data Name="ErrorCode">3221225525</Data>
    <Data Name="LoggingMode">8388736</Data>
  </EventData>
</Event>

FelipeCanever

It just happened again.

Log Name:      System
Source:        EventLog
Date:          17/09/2021 19:52:49
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
The previous system shutdown at 19:49:50 on ‎17/‎09/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:49.2247874Z" />
    <EventRecordID>19095</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>19:49:50</Data>
    <Data>‎17/‎09/‎2021</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>3609</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E507090005001100130031003200A001E507090005001100160031003200A001080700003C000000010000000807000001000000840300000100000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        volmgr
Date:          17/09/2021 19:52:41
Event ID:      161
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Dump file creation failed due to error during dump creation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="volmgr" />
    <EventID Qualifiers="49156">161</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:41.4464421Z" />
    <EventRecordID>19103</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="492" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\HarddiskVolume3</Data>
    <Binary>000000000100000000000000A10004C042000200010000C000000000000000000000000000000000</Binary>
  </EventData>
</Event>

<b>Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          17/09/2021 19:52:41
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      FELIPE-WINDOWS
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:41.6091057Z" />
    <EventRecordID>19107</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">313</Data>
    <Data Name="BugcheckParameter1">0x3</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
</Event></b>

Log Name:      Security
Source:        Microsoft-Windows-Eventlog
Date:          17/09/2021 19:52:49
Event ID:      1101
Task Category: Event processing
Level:         Error
Keywords:      Audit Success
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Audit events have been dropped by the transport.  0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:49.3382033Z" />
    <EventRecordID>266467</EventRecordID>
    <Correlation />
    <Execution ProcessID="1956" ThreadID="2928" />
    <Channel>Security</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <UserData>
    <AuditEventsDropped xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Reason>0</Reason>
    </AuditEventsDropped>
  </UserData>
</Event>

FelipeCanever

It just happened again.

Log Name:      System
Source:        EventLog
Date:          17/09/2021 19:52:49
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
The previous system shutdown at 19:49:50 on ‎17/‎09/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:49.2247874Z" />
    <EventRecordID>19095</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>19:49:50</Data>
    <Data>‎17/‎09/‎2021</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>3609</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E507090005001100130031003200A001E507090005001100160031003200A001080700003C000000010000000807000001000000840300000100000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        volmgr
Date:          17/09/2021 19:52:41
Event ID:      161
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Dump file creation failed due to error during dump creation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="volmgr" />
    <EventID Qualifiers="49156">161</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:41.4464421Z" />
    <EventRecordID>19103</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="492" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\HarddiskVolume3</Data>
    <Binary>000000000100000000000000A10004C042000200010000C000000000000000000000000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          17/09/2021 19:52:41
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      FELIPE-WINDOWS
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:41.6091057Z" />
    <EventRecordID>19107</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">313</Data>
    <Data Name="BugcheckParameter1">0x3</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
</Event><b></b>

Log Name:      Security
Source:        Microsoft-Windows-Eventlog
Date:          17/09/2021 19:52:49
Event ID:      1101
Task Category: Event processing
Level:         Error
Keywords:      Audit Success
User:          N/A
Computer:      FELIPE-WINDOWS
Description:
Audit events have been dropped by the transport.  0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:49.3382033Z" />
    <EventRecordID>266467</EventRecordID>
    <Correlation />
    <Execution ProcessID="1956" ThreadID="2928" />
    <Channel>Security</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security />
  </System>
  <UserData>
    <AuditEventsDropped xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Reason>0</Reason>
    </AuditEventsDropped>
  </UserData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          17/09/2021 19:52:44
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      FELIPE-WINDOWS
Description:
The driver \Driver\WudfRd failed to load for the device USB\VID_17EF&PID_7A2D&MI_00\7&362e15f8&0&0000.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-17T22:52:44.3045149Z" />
    <EventRecordID>19134</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="564" />
    <Channel>System</Channel>
    <Computer>FELIPE-WINDOWS</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">45</Data>
    <Data Name="DriverName">USB\VID_17EF&amp;PID_7A2D&amp;MI_00\7&amp;362e15f8&amp;0&amp;0000</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WudfRd</Data>
    <Data Name="Version">0</Data>
  </EventData>
</Event>

Commodore_1995#

I suggest you follow these steps:

a) go to windows update and update windows;

b) in windows update, go to optional updates and check if there are some drivers to be updated. Be careful with the firmware driver as it updates the bios. I suggest you update the bios separately.

Easwar

Hi @FelipeCanever,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.

3 Ways to Reset Acer Laptop to Factory Settings without Password

3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed.
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

FelipeCanever

egydiocoelho said:

I suggest you follow these steps:
a) go to windows update and update windows;
b) in windows update, go to optional updates and check if there are some drivers to be updated. Be careful with the firmware driver as it updates the bios. I suggest you update the bios separately.

Thanks, will do! Should I update the BIOS after that as well?

Easwar said:

Hi @FelipeCanever,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.

3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed.
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

Unfortunately I don't think I can afford losing all the programs I have already installed as of now, because I need my laptop for college. In case updating the drivers as @egydiocoelho suggested doesn't work, I think I'll wait until I get the free Windows 11 upgrade to do a clean install. I'll be also open to other suggestions.

Commodore_1995#

Have you tried to update your drivers?

FelipeCanever

egydiocoelho said:

I suggest you follow these steps:
a) go to windows update and update windows;
b) in windows update, go to optional updates and check if there are some drivers to be updated. Be careful with the firmware driver as it updates the bios. I suggest you update the bios separately.

Thanks, will do! Should I update the BIOS as well, then?

Easwar said:

Hi @FelipeCanever,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.

3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed.
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

Unfortunately I don't think I can afford losing all the programs I have already installed as of now, because I need my laptop for college. In case updating the drivers as @egydiocoelho suggested doesn't work, I think I'll wait until I get the free Windows 11 upgrade to do a clean install. I'll be also open to other suggestions.

FelipeCanever

egydiocoelho said:

Have you tried to update your drivers?

I followed the steps you mentioned. The only thing I didn't do was updating the firmware. If there are other drivers I need to update, how would I go about doing that? As for the BIOS, should I try updating it now via Windows Update?

Commodore_1995#

Is the problem still occurring after updating the drivers? About bios update, you can download from acer support site as well.

FelipeCanever

egydiocoelho said:

Is the problem still occurring after updating the drivers? About bios update, you can download from acer support site as well.

Yes, every day and multiple times. I would say it's getting worse. Do you know where I can get instructions on how I would go about updating the BIOS?

Easwar

Hi @FelipeCanever,

Even if you install the win 11 also there will be a data loss. So plz reset the system and check.

Commodore_1995#

@FelipeCaneverCan you create a topic in the Portuguese community so we can chat in Portuguese?

FelipeCanever

Easwar said:

Hi @FelipeCanever,

Even if you install the win 11 also there will be a data loss. So plz reset the system and check.

Unfortunately I can't go through the hassle of having to reinstall everything right now, because I'm at the end of my college semester. The semester will be over by the time Windows 11 is out, so I think I'd rather wait until then to do a clean reinstall. Would there be any advantage to doing a system reset over installing Windows 11 fresh?

egydiocoelho said:

@FelipeCaneverCan you create a topic in the Portuguese community so we can chat in Portuguese?

Sure! I will do that later and post here the link.

FelipeCanever

egydiocoelho said:

@FelipeCaneverCan you create a topic in the Portuguese community so we can chat in Portuguese?

I checked, and my BIOS is already up to date (v. 1.04), so I don't think I need to try updating it, right?

Easwar said:

Hi @FelipeCanever,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.

3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed.
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

Since the restarts and BSOD started getting more frequent, I decided to do a recovery. I followed the steps you provided, and it BSOD'd during the recovery. Then I tried again, and everything went ok. Unfortunately, it has already BSOD'd twice since then. I've updated Windows. I'll let you guys know in case it happens again.

Dimas80

My acer-aspire-5-a515-45-r4p7 laptop has exactly the same problem.
For a long time I could not understand the reason for spontaneous reboots, but I noticed that the laptop often reboots when the notification sound from the messenger plays, then I realized that the problem was in the sound card. To check, I disabled the sound card in the device manager and the reboot stopped.
I tried many versions of Realtek drivers, none of the drivers solved the problem.
Have you solved the problem?