AN515-55 No sound on speaker and headset

Jessnavarro

Hi,

I am having issues with the sound. Its not working with the laptop speaker and headset. I tried to uninstall and install the audio driver but still the same. Everything happened after the windows 10 update

William_mk2

@Jessnavarro

 

Sometimes a simple system restore will fix the issue.. 

Try windows x
click on power shell admin or command prompt admin 
type rstrui
chose an earlier date on which your computer was working fine  
click on next, finish, yes
It will restore your computer to an earlier date 
if you get an message - system restore not completed - click on close 
It will show you all the icons..

Try and check whether it is working now ..

If it is not working.. 

Try windows x 
Go to device manager - Go to sound video and game controllers.  Expand it 
Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. Restart the computer.  It should work fine.. 

If it is still not working 
Uninstall the sound driver from device manager 
Dont restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the sound driver 

Easwar

Hi @Jessnavarro,

Plz play the media files in different players like VLC and check are you getting sound or not.