AN515-44-R3D3 screen problem!

mariox03
mariox03 Member Posts: 2 New User
Hi, everybody. I bought a laptop a few days ago and everything worked normally to this day. Anyway, the screen started showing some strange lines (see picture). At first I suspected he might have been over-heated or that he had magnetised something, so I turned it off and left it overnight. Of course when I turned it back on, he was showing the same thing. I installed a program to erase my graphics. I have a Ryzen 7 4800h with integrated graphics and of course Gtx 1650Ti. I delete the Amd graphics and then everything worked normally because it was only running GTX1650ti. I went to the official website from ryzen and installed the latest driver for graphics. But the same thing happened again. I deleted it again, so I installed the 2020 version thinking an older version might help me, but no. The same thing happened again. What could possibly cause the problem? 

Best Answer

  • mariox03
    mariox03 Member Posts: 2 New User
    Answer ✓
    Hii,
    The lines are gone, I've deleted amd drivers and installed everything possible through EasyDriver. I used to use DriverBooster but obviously it wasn't good enough that it displayed every possible driver to install. So far, they're gone, but I don't even have amd software app. I'm not brave enough to install it because it might reappear when I install the software. 

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @mariox03

    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @mariox03,

    Are you getting this line in BIOS page.
  • mariox03
    mariox03 Member Posts: 2 New User
    Answer ✓
    Hii,
    The lines are gone, I've deleted amd drivers and installed everything possible through EasyDriver. I used to use DriverBooster but obviously it wasn't good enough that it displayed every possible driver to install. So far, they're gone, but I don't even have amd software app. I'm not brave enough to install it because it might reappear when I install the software. 
  • @mariox03

    I am glad your computer is working fine.    You can find all the drivers, applications  which are designed for you computer on the Acer support website 
    www.support.acer.com


    If you are going to face the same problem again..   Please try to install the driver from the Acer support website..    You can find the display driver which is designed for your computer.
      

    Kindly follow the steps given below:

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @mariox03,

    Good to know thanks for your information. It will be useful for many people. ​