Error code 0xc0000185

Mtrain
Mtrain Member Posts: 1 New User
Brand new computer 1.5 months old then I get blue screen with error code 0xc0000185 your computer needs to be repaired  my computer did t come with recovery tools or usb what the heck do I do and does anyone know where I get the varification code after you enter your snid number

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    First try these two reset  methods.
    (1) Press and hold power button till it shuts off. Then unplug charger. Then insert paperclip into reset pinhole on bottom for about 60seconds. Then plug charger back in. Turn machine back on.

    If that fails, then try a factory system reset

    (2) Press and hold power button till it shuts off again. Turn it back on and immediately press and hold the ALT key while tapping the F10 key. A system reset menu should appear.

    If still no success then click this link. Choose your country or region. Click support at top of country page. Enter machine's serial number id. Then arrange for warranty repair service. If a verification code is requested, please post a screenshot of the page

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Mtrain,

    May I know the full model name of your unit.