Dust/insect inside Lcd panel of 1-month Nitro 5 An515-55

girizgah

Hi,

I have been using Acer Nitro 5 An515-55 (2020) for one month. Today, i realized there is some kind of dead pixel on the screen. However, when i shot with zoom camera, I decided that it is rather a dust or a small insect inside the panel. Actually I have kinda OCD and i can't unsee it. What can i do? Can warranty service do anything other than repair? I think repairing is almost impossible unless done in a clean-room. If someone take apart lcd layers, there will possibly be many more dusts stuck inside. And if this normally happens to a 1-month laptop, i can't imagine how many dusts will get inside in upcoming years:(

Thanks in advance,
Best

Balatekie

Hello!!

@girizgah, Sad to know that you see a Dead Pixel or Insect - Dust in the panel of 1 month old unit. 

If it is a Dead Pixel, Acer has its own Dead Pixel Policy. Please click here to check that policy. 

As you feel it is a dust - insect on the panel, It is recommended to contact Acer Technical Support in your region. As it is 1 month old unit, possibly the unit can be taken for assessment and get fixed. 

Hope the information helps!!

Regards, 
Balatekie

William_mk2

@girizgah

The info provided below will be useful for you in the future. 
 
If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.