I updated windows to 10 home 64x and i can't update Serial IO Acer es1-512.

Timachok
Timachok Member Posts: 2 New User
edited October 2021 in Aspire Laptops
I updated windows to 10 home 64x and my touchpad didn't work i see that i need to download Serial IO driver first but i can't it gives eror and Write that my device is not suported

Answers

  • @Timachok

    I am really sorry for the inconvenience.    When did  you buy this computer.   What operating system it was shipped with.    What is the model no.    Did you try to update the operating system to Windows 10 recently..  

    Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

    On some old laptop models there will be a separate button right  next to touch pad area which is beow the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

    If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

    After disabling and enabling the touchpad check how it is working.. 


    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver


    If it is still not working try to intsall the chipset driver, then i/o driver..   Please check it ..

     


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    Click on "Yes" if it answers your question.


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  • Timachok
    Timachok Member Posts: 2 New User
    @Timachok

    I am really sorry for the inconvenience.    When did  you buy this computer.   What operating system it was shipped with.    What is the model no.    Did you try to update the operating system to Windows 10 recently..  

    Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

    On some old laptop models there will be a separate button right  next to touch pad area which is beow the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

    If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

    After disabling and enabling the touchpad check how it is working.. 


    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver


    If it is still not working try to intsall the chipset driver, then i/o driver..   Please check it ..

     


    Hello , sorry that i dind't answered quickly. I bought my notebook at 2014 than i install windows 7(all was running corectly) and after 5 years i decide to download Windows 10.Windows 10 x64 Home. Acer es1-512.

    I cheked it all time and even get touhpad in bios to manual.It didn't make anything.

    I get tried drivers from acer.com and even intel.com(didn't worked)

    I installed all drivers what i need but Serial IO don't want to install.

  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    You need to install both the chipset driver and the serial I/O driver from Acer's support site for your Aspire ES1-512. When you try to install them what error does it give you?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.