Acer nitro 5 AN515-44 R9GT won't boot/turn on

This all started when my screen suddenly started flickering, i tried to fix it but i had to get a replacement, it was taking a while and so i bought a second monitor to use the pc, it worked perfectly fine for 15 minutes or so then it suddenly shut down, since then it won't turn on, i press the power button and it lights up, starts up the fan everything seems fine but only for 2-3 seconds then shuts down with no display whatsoever, it shows that it's charging. I removed the battery and turned on the pc to see if it's the problem but the exact same problem happened
P.S. I got my new screen replacement and after plugging it in nothing changed

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William_mk2

Eli_Sama

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Eli_Sama

William_mk2 said:

Eli_Sama

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Thank you fur suggestions, i have tried the last options, none worked. I unplugged the battery, held power button for a minute then tried turning it on back, pressing f2 once did nothing, the pc continued to boot for a second then shut down, however, repeatedly pressing f2 made the pc turn on longer with no display and the fans were getting stronger, i plugged the second monitor with the hdmi cable and the pc shut down, tried the same thing right away but after a while I unplugged the hdmi and it shut down. This only happened once each, tried many times to spam f2 with and without hdmi but the pc fails to boot up after 2 seconds, I can't tell if the hdmi is the problem but i wanna emphasize that this happened 10 minutes or sk after i first plugged in the second monitor (for the first time)
The battery is not the problem since i tried turning on the laptop without the battery just the charger and had the same issue.

Commodore_1995#

Hi! Try this tip: keep several keys pressed without releasing them. Then press the power button. With the keys pressed, does the laptop turn on or not?

Eli_Sama

egydiocoelho said:

Hi! Try this tip: keep several keys pressed without releasing them. Then press the power button. With the keys pressed, does the laptop turn on or not?

Hello! Thank you so much for the suggestion! I tried different combinations of random keys and different amounts but it didn't work, the device still boots up for 2 seconds then shuts down, however, there was once where it booted up longer for about 5 or 6 seconds with no display but i can't tell if it's a coincidence because it has happened several times before.

Commodore_1995#

Try resetting the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for half an hour.

Eli_Sama

egydiocoelho said:

Try resetting the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for half an hour.

I have tried that about 3 times since it happened and nothing changes, I'd like to note that the problem isn't the battery since i have booted up the laptop (for the 2 seconds) without a battery but connected to the charger (like a desktop computer) and faced the same problem. I'd like to try every possible suggestion before i take it to repair because i am a student and cannot afford weeks of repair time.

Commodore_1995#

Is your laptop under warranty? Have you tried removing the wireless network card, hard disk, ssd, rams, rtc and lition battery and testing each hardware individually?

Bdog13503

Mines doing something similar but I've done all the steps and it's just giving me this

Bdog13503

https://photos.app.goo.gl/fx268mxMGWCTnPoDA

Easwar

Hi @Eli_Sama,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

Eli_Sama

egydiocoelho said:

Is your laptop under warranty? Have you tried removing the wireless network card, hard disk, ssd, rams, rtc and lition battery and testing each hardware individually?

I have tried without my sdd and battery but that was about it. I would have had my warranty hut doesn't opening the laptop void the warranty?

Commodore_1995#

This depends on the region where you purchased the laptop. I think it would be better to send the laptop to the repair center. In what country do you live?

Eli_Sama

egydiocoelho said:

This depends on the region where you purchased the laptop. I think it would be better to send the laptop to the repair center. In what country do you live?

I live and bought it in Poland, I'd like to update the laptop has shown sign of life today, it showed on display the Acer logo and loading, once it lasted longer and it showed auto repair but then again shut down out of nowhere.

Bdog13503

Mine will get to the reset PC and run diagnostics on PC and then itll load the reset Acer logo then after about 45% done it tells me it can't reset PC and then I run diagnostics and it tells me it can't diagnose my PC help!!

Commodore_1995#

Can you test with another power adapter?

Easwar

Hi @Eli_Sama,

Are you getting any light indication when charger is connected.

Eli_Sama

Easwar said:

Hi @Eli_Sama,

Are you getting any light indication when charger is connected.

Yes i do, past few days it has been turning on and showing acer logo, sometimes loading to homescreen normally then shutdown instantly

Eli_Sama

egydiocoelho said:

Can you test with another power adapter?

No i can not... But i have tested with a different outlet

Commodore_1995#

Is your laptop under warranty? Try disconnecting all hardware such as ram, ssd, hdd, lition battery and rtc, wlan and then connect each hardware individually and even identify which hardware is causing the problem.