Why the Singapore Service Centre repair laptop need 14 days??

UnhappyCust
UnhappyCust Member Posts: 2 New User
Previously I used other brand laptop, they either no issue at all until I change new laptop or repair take very fast either 1-3 days. I tried Acer however laptop got problem after I brought 9months then totally not acceptable to use after 1.5 years. Send for repair take 14 days .. how the user going to use. Not acceptable as in the first place it should not breakdown. 

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Everyone is affected by the global chip shortage, it makes spare parts just as hard to find and some of the more popular models are. :(
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • UnhappyCust
    UnhappyCust Member Posts: 2 New User
    My laptop is beyond repair cos Acer don’t produce the parts anymore (less than 2 years). next time need to be more diligent in selection of laptop. 
  • @UnhappyCust


    I am really sorry for the inconvenience.   


    If you need any further assistance in checking the status you can always contact the repair center. 


    If  your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


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