acer monitor " Acer V247Y BI cable not connected" instead of "no signal" message

Hi,

I bought a brand new Acer V247Y BI monitor. I use it as a secondary monitor. I pluged in a HDMI cable to the monitor and it is working fine. But when I turn off in the windows system the monitor it says "cable not connected" instead of "no signal". Sometimes I don't use my secondary monitor just the primary therefore I turn the secondary.
The "cable not connected" message is floating and wait too much than go to standby. But I didn't unplug the cable. When I plug in the VGA cable the monitor recognize it and work fine it says no signal and turn standby immediately. (But I can't use VGA to my PC)

Sometimes when booting my pc the windows can't decide which monitor I want to use. The loading screen appears on the secondary screen the when booted switch to the primary.

Thread was edited to add model name to the title

Accepted answers

All comments

William_mk2

@G_Greg

Please try to use an alternative cable and check..

Try Windows + x - go to device manager
expand display adapter
right click on display driver - uninstall
Restart the computer

It should work fine..

If it is still not working
Uninstall the display adapter from device manager
Don’t restart the computer.
Go to support.acer.com
chose your country
type snid or chose your model
go to drivers
Install the display driver

G_Greg

The cable is working fine. I tried it an another monitor. I can't use VGA cable because I haven't got and intagrated videocard int the motherboard.

I uninstalled the two monitor driver and downloaded the latest drivers and I got an error message that the windows can't find driver (in the driver folder).
I opened manually the driver folder and I right-click the actual INF file inside the folder. Than it's worked it shows the install successfully. My primary monitor got the latest monitor driver. But when I tried with that my secondary monitor it says the install sucessfully but didn't showed in the device manager just my primary. Than I restarted my computer and the windows installed the standard old monitor driver to the secondary monitor.
All in all my primary monitor which worked as well got the latest monitor driver but my secondary monitor didn't

G_Greg

I tried to video it.

As you can see I turn off my pc and my primary monitor turn off and go to standby with "no signal" message, but my secondary monitor says it has "cable not connected" but it has a cable pluged in. The problem with the secondary screen isn't want to turn standby.