PH315-15 Screen tearing and going black... Also Blue screen and errors all video related

Bardouns
Bardouns Member Posts: 3 New User
So I am pretty sure I know the bad news... 

Bought it in 2018 sent it to Acer in 2019 for a faulty GPU (they broke my HD cable and I didn't trust them again), Now 2021 and I am seeing major screen tearing/green/red matrix lines/screen turns black and or I get the blue screen of DEATH and all the errors have something to do with video. This happens with either the laptop screen or an external monitor. Oh yeah, I first thought it was just the HDMI port as some HDMI cables work and some don't. and the one that is in presently cant be pressed in all the way.

Now Acer still sucks and I can't even get on the phone with them because my warranty isn't good anymore.  Please help! I can't afford another computer, basically, this computer is only good for light browsing, not even Youtube.

Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021 Answer ✓
    @Bardouns the same day you run out of warranty theres no point in contacting support they wont help you same with any other manufacturer they will only provide support under warranty as soon as it finishes its game over youre on your own this is common practice everywhere with any device not only laptops i suspect your dgpu its faulty and no point in getting a donor mobo its too expensive for the price of a mobo you can buy a newer model so the only option i see for you its to use the igpu only if you want to keep using it or else its just a paper weight i never had a single issue with mine apart from sound crackling  out of the box also bought it in 2018 but mine its from 2017 disabled windows updates optimized windows undervolted repasted upgraded ssd to 2tb ram to 32gb all the crashes i had in games with the 8gb ram and the 128gb ssd all gone forever so its really unfortunate what is happening to you but its just one bad one in 100's of thousands that are working fine theres always lemons in the basket when it comes to manufacturing whatever not only on laptops/phones etc also happens in all other industries like cars for ex also your igpu should work fine for light gaming and youtube also you have to bare in mind most acer service centers are 3rd party companies not official acer same as all other manufacturers as no manufacturer can afford to have a service center of their own in each country that would be madness and too much expensive so all of them sub contract 3rd party repair shops/companies which are not directly supervised by any official repair engineers its also a common practice and some are really bad depending on the country and regarding your plea for help unfortunately no one here can help you when it comes to hardware failure we can only try to troubleshoot software issues not hardware that requires an expert technician to diagnose the issues im sorry :(


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021 Answer ✓
    @Bardouns the same day you run out of warranty theres no point in contacting support they wont help you same with any other manufacturer they will only provide support under warranty as soon as it finishes its game over youre on your own this is common practice everywhere with any device not only laptops i suspect your dgpu its faulty and no point in getting a donor mobo its too expensive for the price of a mobo you can buy a newer model so the only option i see for you its to use the igpu only if you want to keep using it or else its just a paper weight i never had a single issue with mine apart from sound crackling  out of the box also bought it in 2018 but mine its from 2017 disabled windows updates optimized windows undervolted repasted upgraded ssd to 2tb ram to 32gb all the crashes i had in games with the 8gb ram and the 128gb ssd all gone forever so its really unfortunate what is happening to you but its just one bad one in 100's of thousands that are working fine theres always lemons in the basket when it comes to manufacturing whatever not only on laptops/phones etc also happens in all other industries like cars for ex also your igpu should work fine for light gaming and youtube also you have to bare in mind most acer service centers are 3rd party companies not official acer same as all other manufacturers as no manufacturer can afford to have a service center of their own in each country that would be madness and too much expensive so all of them sub contract 3rd party repair shops/companies which are not directly supervised by any official repair engineers its also a common practice and some are really bad depending on the country and regarding your plea for help unfortunately no one here can help you when it comes to hardware failure we can only try to troubleshoot software issues not hardware that requires an expert technician to diagnose the issues im sorry :(


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Bardouns
    Bardouns Member Posts: 3 New User
    @xapim yeah I understand and know.  I guess this post was really more of a rant and a distant hope there might be an option but having computers as long as I have I'm pretty sure this thing is toast.  Thank you
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    Bardouns said:
    @xapim yeah I understand and know.  I guess this post was really more of a rant and a distant hope there might be an option but having computers as long as I have I'm pretty sure this thing is toast.  Thank you
    Yeah definitely i would completely agree unfortunately :(


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Bardouns
    Bardouns Member Posts: 3 New User
    @xapim I turned off the GPU but I am still having crashes (I don't know how to download the event log) Computer is still running but I'm getting the black screen and I have to hold power down to recycle it.