WIFI AND BLUETOOTH DRVIER NOT WORKING Swift 3

BASHANTA
BASHANTA Member Posts: 2 New User
edited September 2021 in Swift and Spin Series
I have purchased Acer Swift 3 laptop about a year ago and its Wi-Fi and Bluetooth driver is not working since last five month. I tried to solve the issue by upgrading the said driver using ethernet and also tried one that is available in Acer home page but none of these could solve the problem. This laptop now is being useless to me as I have purchased it to perform my daily office work but due to above mention problem it has been burden for me. I could not even use Bluetooth and watch movies, listen songs using the Bluetooth  earphone.

 Details of laptop is as below. 

Edition Windows 10 Pro
Version 20H2
Installed on ‎10/‎4/‎2020
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

Answers

  • BASHANTA
    BASHANTA Member Posts: 2 New User
    BASHANTA said:
    I have purchased Acer Swift 3 laptop about a year ago and its Wi-Fi and Bluetooth driver is not working since last five month. I tried to solve the issue by upgrading the said driver using ethernet and also tried one that is available in Acer home page but none of these could solve the problem. This laptop now is being useless to me as I have purchased it to perform my daily office work but due to above mention problem it has been burden for me. I could not even use Bluetooth and watch movies, listen songs using the Bluetooth  earphone.

     Details of laptop is as below. 

    Edition Windows 10 Pro
    Version 20H2
    Installed on ‎10/‎4/‎2020
    OS build 19042.1165
    Experience Windows Feature Experience Pack 120.2212.3530.0
    Please help me to solve this problem which has given me so much irritation and burden too.
  • Easwar
    Easwar Member Posts: 6,726 Guru
    Hi BASHANTA,

    Check here,

    https://www.acer.com/ac/en/IN/content/drivers
  • billsey
    billsey ACE Posts: 35,989 Trailblazer
    Fire up Device Manager in Windows and look for any issues with any drivers. Especially look under the network, Bluetooth and USB settings.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Andronoff
    Andronoff Member Posts: 1 New User

    I update the driver but bluethoot still doesn't work. Wi-Fi also works intermittently, is it a hardware problem?

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @BASHANTA


    If you have tried to reinstall the drivers and it didn't work then you can try to do a factory reset to check if that makes any difference.


    https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11


    Check the above link to do a reset.


    NOTE: Make sure to backup all the data before the reset.


    Hope it will help you in some way.

  • billsey
    billsey ACE Posts: 35,989 Trailblazer

    @Andronoff please start a new thread for your issue, since it likely doesn't fully match this user's. Include your full model number (something like SF3xx-xxx-xxxx, there have been a lot of Swift 3 models over the years), what you are seeing and what you have tried so far. We'll help you take it from there.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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