Helios 500 (PH517-51) refresh rate randomly reverts from 144Hz to 60Hz post 441.41 Game Ready Driver

Maxim320

Hi,

Has anyone been able to solve the issue linked below? I've spent the whole day today talking with Nvidia who at the end claimed that this is an issue with Acer and not a current driver issue (and this issue was in fact fixed!). They advised me to contact Acer, however, this is not possible as my laptop is out of warranty. Is there any way to actually get ahold of someone at Acer to inform them about this? Or does anyone here have a work-around apart from installing now nearly 3-year-old drivers...?

Thanks

https://community.acer.com/en/discussion/586691/helios-500-ph517-51-randomly-drops-refresh-rate-from-144-to-60/

Maxim320

I've been chatting to folks at Nvidia again, who stated that this laptop model is in fact defective! And that I should contact Acer regarding a replacement. Any idea how I go about doing that considering that it is outside of the warranty?