the laptop refused to be turned on - travelmate p249 G3M

Edupiyush
Edupiyush Member Posts: 1 New User
edited September 2021 in TravelMate and Extensa
Hello to everyone,
laptop (Acer travelmate p249 G3M) come from government of gujarat for smart claas project in my school with 5 year warranty in  August 2021 i was taking online class i turned off laptop next day without any notice the laptop refused to be turned on, it did not react when connected to its charger. I called smart class assistant engineer  they told me to contact Acer for Warranty then i contacted Acer Customer Support through phone call and told them exactly what issue i am facing then they told me wait for 2 - 3 days we will send an engineer to check what issue you are having. After 2 days the engineer came and he opened the laptop and inspected the whole laptop and told me that the motherboard is burned and it is out of warranty. So it is impossible to perform a warranty repair because this is not a factory fault! What the...
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Could you please advice me what to do, since I haven't done anything to this laptop except online classes 
I will attach the image from the service


//Edited the content to add model name.