Issue with Intel(R) Smart Sound Technology OED Swift SF515-51T.

My laptop has lost all audio capabilities seemingly overnight. I cannot play any sound nor can I use my microphone.

I've identified the problem as being the Intel(R) Smart Sound Technology OED.

There is a little yellow caution symbol on it indicating an issue. When I go to properties, it says there is a Code 10 error.

Image: https://us.v-cdn.net/6029997/uploads/editor/zb/jf2fmwu3u804.png

I have tried the following:
Updating the driver.
Disabling the driver then enabling it.
Uninstalling the driver without deleting and restarting.
Uninstalling and deleting the driver and restarting.
Uninstalling and deleting both the Audio Controller and the OED and restarting.
Downloading the Audio Driver and Audio Console directly from Acer and updating to that (https://www.acer.com/ac/en/US/content/support-product/7852?b=1)
Used Windows Update to search for updates.
Used Drive Booster to look for updates.
I've also been on microsoft support chat 3 separate times to no avail.

I have googled this endlessly but none of the recommended fixes have worked for me.

Has anyone had this issue and been able to resolve it? I want to learn how to fix it myself incase it reoccurs.

Thread was edited to add model name to the title

Accepted answers

HPow246

I now have sound back! Here is what fixed it:
I uninstalled the Audio Controller with the option to delete it checked. Then, I restarted the device and the sound was fixed.
I previously attempted this, but I deleted the OED first and it didn't work. What worked was simply deleting the Audio Controller.

All comments

Commodore_1995#

Try updating the drivers here: https://www.intel.com.br/content/www/us/en/support/intel-driver-support-assistant.html

If the issue continues to occur, please provide the exact model of laptop.

HPow246

egydiocoelho said:

Try updating the drivers here: https://www.intel.com.br/content/www/us/en/support/intel-driver-support-assistant.html

If the issue continues to occur, please provide the exact model of laptop.

Thank you for the advice. Unfortunately, there are not any drivers listed on Intel support assistant to update. I have the Acer Swift SF515-51T.

Commodore_1995#

Have you tried rolling back the driver to a previous version?

HPow246

egydiocoelho said:

Have you tried rolling back the driver to a previous version?

I don't think so. How could I do that?

Commodore_1995#

In device manager:

Image: https://us.v-cdn.net/6029997/uploads/editor/u0/abyhwmva3d7x.jpg

HPow246

egydiocoelho said:

In device manager:

Thank you- unfortunately I tried this and it wasn't an option.

HPow246

I now have sound back! Here is what fixed it:
I uninstalled the Audio Controller with the option to delete it checked. Then, I restarted the device and the sound was fixed.
I previously attempted this, but I deleted the OED first and it didn't work. What worked was simply deleting the Audio Controller.