Battery issue AN515-55

WaterlyWater
WaterlyWater Member Posts: 2 New User
edited August 2021 in Nitro Gaming
Hello, before I start typing anything I have to say charger was changed and input hole for charging was also changed.
So whenever I decide to play game like Gta 5 or Minecraft with shaders I see orange flashing and blue flashing. 
And I see that my laptop is not charging witch is kinda weird since before the with old charger I was able to play theme with no issues.
Charger's info:
Input: 100-240v 2.2A 50-60hz
Output: 90W 19V-4.74A.
Laptop is AN515-55 with I5-10300H and  RTX 2060
I also made video where it is clearly seenable also lower a bit .volume while playing the video.
https://youtu.be/xs-Fb5YLeO8.

Best Regards.

Thread was edited to add model name to the title


Answers

  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    Try a different charger to isolate if thats a charger issue.
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  • WaterlyWater
    WaterlyWater Member Posts: 2 New User
    Welp I'm not sure if it is Charger either Charging hole. And sadly I don't have an extra battery to see if it is an Charger issue or something else. Thanks for suggestion.

    Best Regards.
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello @WaterlyWater

    I am sorry to hear you are having issues with your unit. We recommend contacting your local Acer support to further assistance, 

    Best Regards, 
    Acer-Ingrid