Acer Curve ED322QA Monitor goes black or pixelated.

AnnJonesAC32
AnnJonesAC32 Member Posts: 1 New User
I purchased 2 ED322QA Monitors last year, and over the last 6mths on occasionally one screen goes black or very pixelated that you can't read anything.
I believe it is still under warranty, but I'm struggling to find receipts. 

Has anyone else experienced this, would updating drivers fix or should I return to store and try and get a replacement?

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @AnnJonesAC32
    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.
      
    Try this trouble shooting steps if is not fixed kindly contact acer tech support 
    https://www.acer.com/ac/en/AE/content/service-contact
  • billsey
    billsey ACE Posts: 34,624 Trailblazer
    Needless to say, that is for a laptop, not a monitor. Try swapping the cables to see if the issue moves with the cable or not.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.