Aspire 5 A514-54-564X - RAM frequency is locked in a lower (2666) rate after upgrade hardware

Prota
Prota Member Posts: 2 New User
Hello!
I bought this notebook last month. It came with DDR4 8GB 3200 (soldered  4GB 3200 + in slot ADATA 4GB 3200). I bought one Kllisre 16GB 3200 and did the upgrade today.
The problem is: now the DRAM Frequency is locked in a lower rate - 2666 (1333 x2) and I can't access advanced options at the Inyde20 Bios to set it right. I did a google at foruns and didn't find a way to fix this.
Anyone have a solution?
Thanks!

Best Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    Sorry, no. The maximum mainboard bus controller frequency between RAM and CPU should be 1333MHz, not 1600MHz. While the RAM sockets can support the maximum DDR RAM frequency of 1600MHz x 2, the RAM itself downshifts to 1333MHz x 2 to accomodate the maximum bus controller throughput.

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,474 Trailblazer
    Answer ✓
    Prota said:
    Hello!
    I bought this notebook last month. It came with DDR4 8GB 3200 (soldered  4GB 3200 + in slot ADATA 4GB 3200). I bought one Kllisre 16GB 3200 and did the upgrade today.
    The problem is: now the DRAM Frequency is locked in a lower rate - 2666 (1333 x2) and I can't access advanced options at the Inyde20 Bios to set it right. I did a google at foruns and didn't find a way to fix this.
    Anyone have a solution?
    Thanks!

    Your Aspire 5 A514-54 OEM RAM max 20GB at DDR-4 and one of its memory setups are as follows: 8 GB LP DDR-4x 2626 MHz (4GB soldered, 1x DIMM – dual-channel) your A514-54 has 1x RAM slot and in its usual OEM RAM comes with a 1x stick of "SK Hynix HMA851S6CJR6N - VK Non ECC PC4-2666V 4GB DDR4 at 2666MHz 260pin SDRAM SODIMM Memory" I don't know why they put DDR4-3200Mhz as JackE points out "The maximum mainboard bus controller frequency between RAM and CPU should be 1333MHz, not 1600MHz" change the 1x 16GB DDR4-3200Mhz to a 1x 16Gb DDR4-2666Mhz and it should give you the full specs that the motherboard supports as the main suggested memory is the DDR4-2666Mhz for your laptop.

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    Sorry, no. The maximum mainboard bus controller frequency between RAM and CPU should be 1333MHz, not 1600MHz. While the RAM sockets can support the maximum DDR RAM frequency of 1600MHz x 2, the RAM itself downshifts to 1333MHz x 2 to accomodate the maximum bus controller throughput.

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,474 Trailblazer
    Answer ✓
    Prota said:
    Hello!
    I bought this notebook last month. It came with DDR4 8GB 3200 (soldered  4GB 3200 + in slot ADATA 4GB 3200). I bought one Kllisre 16GB 3200 and did the upgrade today.
    The problem is: now the DRAM Frequency is locked in a lower rate - 2666 (1333 x2) and I can't access advanced options at the Inyde20 Bios to set it right. I did a google at foruns and didn't find a way to fix this.
    Anyone have a solution?
    Thanks!

    Your Aspire 5 A514-54 OEM RAM max 20GB at DDR-4 and one of its memory setups are as follows: 8 GB LP DDR-4x 2626 MHz (4GB soldered, 1x DIMM – dual-channel) your A514-54 has 1x RAM slot and in its usual OEM RAM comes with a 1x stick of "SK Hynix HMA851S6CJR6N - VK Non ECC PC4-2666V 4GB DDR4 at 2666MHz 260pin SDRAM SODIMM Memory" I don't know why they put DDR4-3200Mhz as JackE points out "The maximum mainboard bus controller frequency between RAM and CPU should be 1333MHz, not 1600MHz" change the 1x 16GB DDR4-3200Mhz to a 1x 16Gb DDR4-2666Mhz and it should give you the full specs that the motherboard supports as the main suggested memory is the DDR4-2666Mhz for your laptop.

  • Prota
    Prota Member Posts: 2 New User
    edited September 2021
    Thank you @JackE @StevenGen ! You are right!

    I asked a friend to check in his (he bought the same model at the same day) and he sent me the print bellow.

    Although I can't complain about the notebook's performance and cost. Nor my platform migration. It's annoying to have bought a pig in a poke. In the store the description 3200 was very, very clear, the non sense is that the memory really is 3200 but the motherboard can't handle.

    In addition, the misinformation caused by the manufacturer made me spend more on the upgrade... I paid 15% more for a 3200 instead a 2666 DDR4 16gb.

    Anyway, a very negative point for Acer!


  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Next time you're ready for an upgrade, please run hwinfo64 freeware and/or cpuz freeware and/or the free crucial.com scanner and/or free advice here on the ACER forums before you spend too much money on expensive cadillac-sounding parts that perform well but no better than cheap chevy-sounding parts.  :)

    Jack E/NJ