Can my Swift 1 SF114-32-P2PK support external displays

I have an Acer Swift 1, and am having issues connecting to an external display. Ultimately, I would like to connect two exterior displays. However, right now I would be happy with getting the computer to identify one display. I have tried connecting the laptop to the display with a HDMI cable, and with a USB-C to HDMI cable. So far the computer has not detected any external displays. My concern is that the computer is not capable, but I read on a message board that it is. If someone can please let me know if connecting external displays to my laptop is possible, and if so how?

Thank you

Thread was edited to add model name to the title

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billsey

Which Swift 1 mode do you have? There have been a lot of them... It should be something like SF1xx-xxx-xxxx.

jkile

I have the SF114-32-P2PK model. I hope that information helps.

billsey

OK, your SF114-32 has an HDMI port for an external display. The USB-C port is gen 1 and doesn't support DP over USB as an option. That means in order to add a second display to it you'll need a dock that does it's own video generation, not one that just has a pass through. Your HDMI port is a 1.4b, it supports up to 1920x1080@60Hz and 3840x2160@30Hz. I don't see any issues with using a monitor on the HDMI port with just a cable, unless you are trying to go 4K at 60Hz... What happens when you connect a display to the HDMI then hit Windows-P and select Extend from the menu?

jkile

That is what I tried initially. I tried just connecting an HDMI cable from my computer to the monitor. I even tried several different monitors. I was not able to detect any of the monitors when I attempted to do so.

billsey

Have you tried a different HDMI cable? Perhaps that one is bad. It should work...

jkile

I am going to see if I have another cable here today. If not, I will get another one and try it. Will let you know if it works or not.

jkile

I was able to go out and get a new cable and it solved the issue. I should have not been so lazy, and tried that step first. I will get rid of the cable that didn't work, so I don't make the same mistake in the future. Thank you so much for your help through this process!