Acer Spin SP515-51GN touchpad not working

es_
es_ Member Posts: 3 New User
edited August 2021 in Swift and Spin Series
Hi, my touchpad suddenly stopped working yesterday. Not all of the device - left and right buttons do not work.

But it still works: cursor, gestures, tap ...

I've already tried a few things:
- the F7 key, but then either the touchpad does not work at all or it works without the right and left buttons
- I updated the drivers (it didn't help)
- I uninstalled the device and installed it again (it does not work)
- I do not see the touchpad in the BIOS

Do you think I can try something else, or is it physical damage and i need to go to the technical service?

I will be very grateful for any help.

Answers

  • If the problem occurred recently, what happens when you restore windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi es_,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/pl/PL/content/service-contact


    OR book the unit for repair service,

    http://customercare.acer-euro.com/customerselfservice/CaseBooking.aspx?CID=PL&LID=POL&OP=1

  • es_
    es_ Member Posts: 3 New User
    I've tried and nothing helps. During the day I tried many more things and the right and left buttons do not work. Due to the fact that only part of the touchpad does not work, I decided to make an appointment in the service, because I ran out of ideas. Thanks for the answers :)
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • es_
    es_ Member Posts: 3 New User
    I thought that I would write how this story ended, thinking about people who will have a similar problem someday. It turned out that the problem was small rust inside the touchpad. As they told me on a computer service, sometimes even a tiny drop of water is enough to make it happen. Certainly, I have not spilled water on my laptop, but I do not exclude that a drop may have fallen on it a long time ago, and I do not even remember. It took an hour to fix it and everything works. There was no problem with the drivers, or with Windows, as they told me in the computer service, if that were the case, the entire touchpad would not work, not only selected functions. Thanks for all the answers.
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @es_
    Try to uninstall the drivers and check with it.
    ASUS Touchpad Driver Download for Windows 10 Quickly amp Easily - Driver Easy