touchpad, USB and now camera not working a Swift SF314-42

Hello, a few weeks ago the touchpad on my Acer Swift stopped working. I plugged in a mouse. Then yesterday one of the USB ports stopped working, so I am down to one (the one with the mouse in). Today I see the camera has stopped working. What next?

The immediate problem: I can take it back to Curry's as it's within guarantee, but how do I transfer my documents to my spare laptop so I can carry on working, given that I cant plug in an external hard drive and a mouse simultaneously? Is there a keyboard workaround for this? (and i am on borrowed time - the USB that is working may pack up too, at this rate).

Accepted answers

Ingrid-Inactive

Hello amaethu,

I am sorry to hear about the issues you are having with your notebook.

You will find the Acer support contact information at this link https://www.acer.com/ac/en/GB/content/service-contact and the live chat here https://uk.answers.acer.com/app/chat/chat_launch/ .

Best Regards,
Acer-Ingrid

All comments

amaethu

PS I just pressed F7 and the touchpad is now working again. This despite me having taken it to Curry's and them trying everything and finally saying it must be a hardware problem. So that solves the immediate problem, but not the USB and camera.

Easwar

Hi amaethu,

May I know the full model name of your unit.

amaethu

according to the sticker on the bottom, it's a Swift SF314-42 series, model no. N19C4.

Easwar

Hi amaethu,

Try to do power drain,

1. Shutdown the unit.
2. Unplug the cables connected to the unit.
3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds.

amaethu

Thank you @Easwar, I just did that. Touchpad still works, USB and camera still don't.

Easwar

Hi amaethu,

Is there any error code while opening the camera.

amaethu

yes, OxA00F4244<NoCamerasAreAttached> I ran the troubleshooter too, didn't help.

billsey

Fire up Device Manager and look for any error or warnings there. The camera sits behind an internal USB port, as does (of course) the external USB port. There may be some issue there that will help with diagnosis. Test the external USB port with more than one device, it could be the thing you are trying to plug in that's an issue.

Easwar

Hi amaethu,

amaethu said:

yes, OxA00F4244<NoCamerasAreAttached> I ran the troubleshooter too, didn't help.

This error says that camera cables are loose in contact or it may disconnected. Plz contact acer support.

amaethu

How do I contact Acer support, please? Can only see this forum, videos etc, no chat function.

Ingrid-Inactive

Hello amaethu,

I am sorry to hear about the issues you are having with your notebook.

You will find the Acer support contact information at this link https://www.acer.com/ac/en/GB/content/service-contact and the live chat here https://uk.answers.acer.com/app/chat/chat_launch/ .

Best Regards,
Acer-Ingrid