When I close my laptop and reopen it 50% of the time I get a bluescreen TMP614 51 7294

scottb
scottb Member Posts: 5 New User
edited August 2021 in TravelMate and Extensa
Windows 10 When I close my laptop and reopen it 50% of the time I get a bluescreen "Win32K Power Watchdog Timeo

Answers

  • What is the exact model? Example an515-55-58vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    (1) When did this start happening?
    (2) What is your full model number? For example, A515-54g.

    Jack E/NJ

  • scottb
    scottb Member Posts: 5 New User
    1) Since I got the laptop new in Dec 2021
    2) TMP614 51 7294
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Not Dec 2021! Was it Dec 2020 or Dec 2019? Go to this link and download, unzip and install BIOS firmware version number 1.16. Please have battery fully charged and charger plugged in before installing firmware.


    Jack E/NJ

  • scottb
    scottb Member Posts: 5 New User
    sorry Dec 2020
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Go to this link and download, unzip and install BIOS firmware version number 1.16. Please have battery fully charged and charger plugged in before installing firmware.

    Jack E/NJ

  • Did the bios update fix the issue?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • scottb
    scottb Member Posts: 5 New User
    This is a company laptop and they do not allow admin rights, I will have to submit a ticket to have it installed should have feedback in the next day
  • Try disabling fast startup in power options. Also check this link: https://www.dell.com/community/Latitude/Latitude-win32k-power-watchdog-timeout-2/td-p/7710601
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    >>>This is a company laptop and they do not allow admin rights>>>

    The IT folks should handle this, not you.

    Jack E/NJ

  • scottb
    scottb Member Posts: 5 New User
    Got it but they do not know and have no time for them.
    For the Dell.link that sounds possible, not sure this is a BIOS thing.  
    Will update the BIOS because it needs to be done then look at Dells solution

  • I suggest you download the driverbooster program so that all drivers are updated. Then let me know if the problem is resolved or not.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Without admin access, DriverBooster won't be of help, since nothing can be installed. It's really a job for the IT department.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.