AN515-45 BIOS does not turn on

AaronA

I am in the Philippines where I purchased a new AN515-45 from an online vendor.  Acer Philippines Acer will not support me since I did not buy from an authorized seller.  They say I have to get support from the country of origin.  Easier said than done.  I tried calling the US support line but since their SN does not match they think my two month old is out of warranty and I am sent to a 3rd party and have no way to find out what my country of origin is.  I am guessing that it is China, Hong Kong or Taiwan. No way to speak to a human. 
Does anyone know of a phone number or email in English that does not go through an auto warranty check?
I just have a single question about why my new BIOS does not turn on fTPM like it claims.

Commodore_1995#

Hi! First, upload some screenshots of these tabs:

If tpm does not appear in the bios, there is firmware on acer's Chinese website to release tpm, see: https://www.acer.com.cn/service-support.html?ImageURL=Image/ModelPictures/Notebook/Nitro%20AN515-45.png&name=Nitro%20AN515-45&type=1&ProductLine=Nitro&ProductFamily=%E7%AC%94%E8%AE%B0%E6%9C%AC


Link for download: https://global-download.acer.com/GDFiles/BIOS/Firmware/Firmware_Acer_1004_A_A.zip?acerid=637653769626424087&Step1=&Step2=&Step3=NITRO AN515-45&OS=10M1&LC=zh-chs&BC=ACER&SC=CHINA_1