My Predator Helios 300 PH315-53 always goes into blue screen with different stop code every time.

jy2008
jy2008 Member Posts: 2 New User
I have been facing the blue screen issues for almost three weeks and it happens when I was using my laptop. I tried restoring the laptop to a restore point and resetting it but it doesn't work. When I tried resetting, the message was "There was a problem resetting your PC. No changes were made." May I know what is the possible issue to this problem?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,506 Trailblazer
    edited August 2021
    jy2008 said:
    I have been facing the blue screen issues for almost three weeks and it happens when I was using my laptop. I tried restoring the laptop to a restore point and resetting it but it doesn't work. When I tried resetting, the message was "There was a problem resetting your PC. No changes were made." May I know what is the possible issue to this problem?
    What are the BSOD numbers and messages that you are getting? It should be like these numbers but not necessarily the same e.g. 0x00000001. find out and look at this list as it explains what BSOD Blue Screen Error Codes are, then you can diagnose the exact errors that you are getting.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    @jy2008 get bluescreen viewer and check the logs to see where exactly failed and which file/driver etc also to reset FN+F10 at boot for acer stock recovery clean install delete everything option but make sure to backup whatever you need first as it will format the drive to the first day you got it assuming your recovery partition its still intact good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • jy2008
    jy2008 Member Posts: 2 New User
    xapim said:
    @jy2008 get bluescreen viewer and check the logs to see where exactly failed and which file/driver etc also to reset FN+F10 at boot for acer stock recovery clean install delete everything option but make sure to backup whatever you need first as it will format the drive to the first day you got it assuming your recovery partition its still intact good luck :)
    Which bluescreen viewer is trusted? I have tried resetting my laptop and still get the bluescreen with errors of system_service_exception and faulty hardware corrupted page. It was fine before and the only thing that was different was the usb hub. Could the USB hub be causing all the BSOD issues?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    theres only one official blue screen viewer from nirsoft and yes could be the usb hub (especially if its not powered never use usb hubs that arent externally powered they are rubbish i can only recommend Anker if you want the best)  ) try using it without it good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/