nitro 5 Black screen but laptop "works"

Crystalr_g
Crystalr_g Member Posts: 2 New User
edited August 2021 in Nitro Gaming
Hi guys! 
I bought my nitro 5 laptop maybe June time and the screen is just black.. I was playing a game and screen just died. Laptop was still making sounds and such. It happened a while ago, but after me turning it off and on again it came on, screen was all liney but it recovered. Found it needed a driver update.. done, no further worries till now. I've hooked it to our pc monitor which shows the laptop itself works fine. Checked graphics drivers are up to date.. one wasn't, updated but it still won't turn on. I don't even see an acer logo or "backlight". Just keyboard lights.  The camera works, which makes me think it's not a cable? I'm limited in my computer knowledge and capabilities so thought I'd ask on here.. thanks in advance 

Thread was edited to add model name to the title


Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @Crystalr_g

    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.


  • Crystalr_g
    Crystalr_g Member Posts: 2 New User
    Hi @Crystalr_g

    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.


    Hiya :) tysm for your reply. Just tried this and unfortunately it didn't work :( 
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @Crystalr_g
    Kindly contact acer tech  support

    https://www.acer.com/ac/en/US/content/service-contact