LCD Monitor - R240HY (Bidx) - Not Turning On

Stacyk
Stacyk Member Posts: 1 New User
Hi, 
I started using this monitor (LCD - R240HY) a week a go. It was working fine for a week and now it's not working. The power is on and is connected via HDMI cable to a Power Expand 13-in-1 USB-C Dock by manufacturer Anker. All other devices connected to my laptop through this docking station work, just not the Acer monitor. Any help would be appreciated. Thank you.

Answers

  • billsey
    billsey ACE Posts: 34,624 Trailblazer
    What computer do you have connected to the dock? That dock requires DisplayPort Alt Mode via the USB-C port in order to do video.
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